Tech Help Engineer

hace 2 semanas

San José, San José, Costa Rica Travelopia A tiempo completo

About The Role:


The Tech Help Engineer will be the face of Technology to our users (internal users) - their main point of contact for everything they need.

From a question about know-how to Triaging and solve a query, so they can continue using their systems, you are the system guide that can help them with anything and everything.


We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and accepting diversity in all its dimensions

Operating across the globe, including Europe, Australia, North America, and Canada, Travelopia is passionate about being the best. We pride ourselves on the unique and diverse range of holiday experiences we offer our customers.

Our combined businesses are the world's largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing, ski holidays, and more Join us.


In return, you'll be rewarded with the following:

What you will be doing:

The Tech Help Engineer will be responsible for

  • Take ownership of technical issues by gathering all relevant information and recording the detail in the Service management system.
  • Investigation and resolve secondline issues.
  • Request fulfilment action and complete user access requests
  • Raise more technical issues to the next lvl support teams.
  • Partner concern of priority incidents as part of the incident management process.
  • Major Incident Management notification and communication to the appropriate technical teams and the business areas to investigate and resolve the issues reported.
  • Participate in the oncall rota for outofhours support (if required).
  • Deskside support, build corporatespecific laptops following standard security and best practice procedures and provide a provisioning and deprovisioning service to our enduser compute colleagues.
  • The technology landscape is always changing, so a desire and ability to continuously learn and stay up to date with the latest security a technology trends and threats are essential.

What we are looking for:

Technical Expertise

  • Provide topquality support with a high degree of customer service, technical expertise, and timeliness.
  • Strong Solve/Customer services skills to promptly respond to tickets and questions.
  • Install, configure, and solve hardware and software on enduser devices.
  • Good ability to document processes and the ability to departmentalise problems.
  • Experience in user access management and responsibilities.
  • An ability to work under pressure and take ownership of tasks and customer issues.
  • Active Directory, Office 365 Admin Centres, and G-Suite administration as well as knowledge of Teams, Slack, SharePoint, OneDrive, Office 365 Applications,
  • Provide enduser support for mobile devices across multiple platforms (Android/iOS).
  • Maintains confidentiality regarding the information being processed, stored, or accessed on the network.
  • A demonstrable understanding of various network protocols, operating systems, databases, and how they interact is crucial.
  • Knowledge of cloud platforms and services and an understanding of different types of malware, threats, and vulnerabilities are also vital.
  • Should understand risk management and prioritisation principles and be able to conduct security audits and vulnerability assessments. Knowledge of programming or scripting languages (like Python, Bash, or PowerShell)

Communication:

  • Experience working with international team members is an added advantage.

Working with us:

  • Competitive salary
  • Various employee discounts and benefits
  • Contributory Pension scheme
  • Career progression opportunities
Please note that for all benefits, details were accurate as of the date of publication. Any changes will be advised to you upon your start with the Company.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations to participate in the recruitment and selection process, attentive advise us. Our hiring team will work with you to provide suitable accommodations in a timely and confidential manner. Information received will be handled with the utmost discretion.

LI-AC1 #LI-ONSITE

  • Tech Help Engineer

    hace 2 semanas

    San José, San José, Costa Rica Travelopia A tiempo completo

    About The RoleWe pride ourselves on being travel experts. Leading the way when it comes to providing outstanding travel experiences, our brands offer the world's best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.Our ambition is to build the world's leading experiential travel company. With over 2000 colleagues across 30...

  • Dynamics Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview We're seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...

  • Tech Help Engineer

    hace 2 semanas

    San José, San José, Costa Rica Travelopia A tiempo completo

    About The RoleWe pride ourselves on being travel experts. Leading the way when it comes to providing unique travel experiences, our brands offer the world's best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.Our ambition is to build the world's leading experiential travel company. With over 2000 colleagues across 30...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    OverviewWe are looking for a customer-focused Technical Support Engineer (MS Intune) to assist in resolving intricate customer issues. Your responsibilities will include addressing software problems, collaborating with colleagues to enhance processes, and providing exceptional customer service. This role involves handling escalated cases promptly and...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica elev8 A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level...

  • Tech Support Engineer 2

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (Developer) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (Azure Monitoring & Automation) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (DevOps) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview We're seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview We're seeking a customer-oriented Technical Support Engineer (PaaS Developer) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...

  • Azure DevOps Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tech Mahindra A tiempo completo

    Azure DevOps Support EngineerReporting Structure and Key Interactions: This role operates under the supervision of the Global Team and involves regular interactions with customers, Technical support agents and other stakeholders.Work hours: Monday-Friday, 40 hours per weekDaily Schedule: Flexible daily schedule between the hours of 7am-7pm PSTLocation...

  • Azure Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Azure Tech Support Engineer to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or...

  • Tech Procurement Sme

    hace 2 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience in procurement Bachelor's degree, or 1+ years of Amazon (blue badge/FTE) experience Experience with supplier or vendor relationship management Proven working experience in Excel or Tableau (data manipulation, macros, charts and pivot tables) experience Proficiency on English Language (Written and spoken)Are you interested in joining the...

  • Presales Engineer CR

    hace 2 meses

    San José, San José, Costa Rica Tech Data Costa Rica A tiempo completo

    Job Purpose:The Presales Engineer role focuses on the pre-sales design of technology solutions in support of our partners and sales teams. The Presales Engineer will develop technology solutions which meet end-user business requirements. Will collaborate with coworkers and partners, providing pre-sales assistance for sales opportunities. In addition, the...

  • Presales Engineer CR

    hace 4 semanas

    San José, San José, Costa Rica Tech Data Costa Rica A tiempo completo

    Job Purpose:The Presales Engineer role focuses on the pre-sales design of technology solutions in support of our partners and sales teams. The Presales Engineer will develop technology solutions which meet end-user business requirements. Will collaborate with coworkers and partners, providing pre-sales assistance for sales opportunities. In addition, the...