Tech Support Engineer

hace 2 semanas


San José, San José, Costa Rica elev8 A tiempo completo

Overview:
We're seeking a customer-oriented Technical Support Engineer to work on behalf of our client to resolve complex customer cases.

You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.

This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.


A career in tech. Work with the biggest and best names in technology.
We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it's the reason we've grown so fast.

If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.


Responsibilities:


The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.

This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.

You'll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.


This role will:

  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.

Qualifications:

APTS is a good fit for you if:

  • You're technically proficient and have higher education classwork in IT or technical work, or Customer experience.
  • You love technology, understand it, and are adept at using it.
  • You're proficient in both written and oral English.
  • You enjoy solving complex technical issues.
  • You're customerobsessed, take the initiative, and exceed expectations.

  • Tech Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...

  • Tech Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview We're seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...

  • Tech Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    OverviewWe are looking for a customer-focused Technical Support Engineer (MS Intune) to assist in resolving intricate customer issues. Your responsibilities will include addressing software problems, collaborating with colleagues to enhance processes, and providing exceptional customer service. This role involves handling escalated cases promptly and...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or...

  • Tech Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (Developer) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (Azure Monitoring & Automation) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases...

  • Tech Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...

  • Tech Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (DevOps) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer 2

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview We're seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...

  • Tech Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview We're seeking a customer-oriented Technical Support Engineer (PaaS Developer) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...


  • San José, San José, Costa Rica Tech Mahindra A tiempo completo

    Azure DevOps Support EngineerReporting Structure and Key Interactions: This role operates under the supervision of the Global Team and involves regular interactions with customers, Technical support agents and other stakeholders.Work hours: Monday-Friday, 40 hours per weekDaily Schedule: Flexible daily schedule between the hours of 7am-7pm PSTLocation...

  • Tech Help Engineer

    hace 2 semanas


    San José, San José, Costa Rica Travelopia A tiempo completo

    About The Role:The Tech Help Engineer will be the face of Technology to our users (internal users) - their main point of contact for everything they need. From a question about know-how to Triaging and solve a query, so they can continue using their systems, you are the system guide that can help them with anything and everything.We believe people are...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc) 3+ years of experience as Frontline Manager/Lead/Supervisor leading a team of at least 10 employees. Work experience in...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Azure Tech Support Engineer to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or...

  • Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systemsAre you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence? Do you thrive in a dynamic and challenging environment?...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    DescriptionPosition overviewAs a Networking Technical Support Engineer you will provide a world-class customer service experience to customers and partners in problem identification and resolution on Citrix ADC. You'll also utilize your troubleshooting skills to isolate, analyze, and provide resolution to customer inquiries. The pace is fast and the job is...

  • Platform Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica 360training A tiempo completo

    Platform Support Engineer** Platform Support Engineer**Platform Support Engineer**Dive into a role where no two days are alike at 360training As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect...

  • Tech Help Engineer

    hace 2 semanas


    San José, San José, Costa Rica Travelopia A tiempo completo

    About The RoleWe pride ourselves on being travel experts. Leading the way when it comes to providing outstanding travel experiences, our brands offer the world's best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.Our ambition is to build the world's leading experiential travel company. With over 2000 colleagues across 30...