HRss Tier 1 Support
hace 2 semanas
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to managing cases, answering phone calls & live chats.
Additionally, the Ops Support Specialist 5 supports Employees navigating through direct access options available:Service Now, Help Center, Citi For You, Workday etc. The overall objective of this role is to provide day-to-day operations support in alignment with Citi HRSS Service model.
Responsibilities:
- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients.
- Identify opportunities to offer value added selfservice option to employees and finding solutions to their inquiries.
- Support any new service of products available for end users : Employees & Managers.
- Resolve complex problems based on best practice/precedence, escalating as needed.
Qualifications:
- MInimum 1 year of relevant experience related to help center / support services
- Advanced English level
- Proficient in Microsoft Office
- Demonstrated analytical and problem solving skills.
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- High School diploma finished
C05
Resident
-
Job Family Group:
Operations - Core
-
Job Family:
Operations Support
-
Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law" poster. View the
EEO is the Law Supplement.
View the
EEO Policy Statement.
View the **Pay Transparency Posting
-
HRss Tier 1 Support
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc.Additionally, the Ops Sup Analyst 1 processes inquiries employees and managers...
-
HRss Risk
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoResponsibilities: Assesses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. Governance and oversight may include (not limited to) technology operational risk, risk for example. Establishes and maintains a robust control environment and culture within...
-
HRss Operations
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
-
HRss Risk
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoControl Analyst - C10Human Resources Shared Services - Risk & ControlResponsibilities:- Support Control Programs:Provides support to critical risk and control initiatives and programs, including but not limited to Records Management, Continuity of Business and Wide Area Disruption, End User Computing management and retirement, Manager Control Assessment...
-
HRss' Operations Support Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe HRSS Ops Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines...
-
Arcsight Support Engineer Tier Ii
hace 2 semanas
San Francisco, Heredia, Costa Rica Micro Focus A tiempo completoAbout Micro FocusAbout or TeamMicro Focus is seeking an ArcSight Support Engineer Tier II to join its CyberRes SaaS organization. The company is seeking customer-friendly individuals with strong Tier II support experience to help in expanding AWS-based SaaS offering. New team members will provide customer and cloud infrastructure support for our ArcSight...
-
HRss Latam Payroll Operations Head
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe LATAM Payroll Ops Head will be accountable for effectively and efficiently managing all operational and managerial aspects of People, Processes and Partners related to Payroll Operations. This role should ensure people growth, development and accountability. Ensure robust governance and control over the e2e payroll operations. Work closely with all...
-
Sr. Tech Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Jr. Linux/System administrators support their clients through the tickets and phone.Responsibilities: Working directly with our customers, provides timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction. Performs diagnosis using documented procedures, troubleshooting techniques...
-
Project Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoHR Shared Services (HRSS) provides Talent Acquisition, Employee Lifecycle, Data Services, Total Rewards, and Stakeholder Services to employees across the globe. Our mission at HRSS is to develop a world-class global HR infrastructure that provides services, processes, and tools to enable businesses to manage their employees while assisting in the management...
-
Eh&s Support
hace 2 semanas
San Francisco, Heredia, Costa Rica TE Connectivity A tiempo completoWhat your background should look like:_ Position Purpose or Objective_ : Achieve EH&S goals at Business Unit Site resulting in a Safe Place to Work (SPW).Main Responsibilities Provide support and coaching to EHS & Facilities Manager and all members of the Business Unit Site. Assure the compliance of EHS Standards, Programs, Plans and Goals along the Business...
-
Jr. Level 1 Network Technician
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoAs a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our...
-
Data & Ai Technical Support Internship
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
HRss Operations Support Sr. Supervisor
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoAs a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our...
-
Tier I
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Description The Experian Data Quality (EDQ) North America Professional Services team is focused on helping our clients achieve successful outcomes through both the pre- and post-sales phases of their technology investments.Experian Data Quality solutions empower customers along their journey to data maturity through hosted and on-prem software...
-
Tier I
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Description The Experian Data Quality (EDQ) North America Professional Services team is focused on helping our clients achieve successful outcomes through both the pre- and post-sales phases of their technology investments. Experian Data Quality solutions empower customers along their journey to data maturity through hosted and on-prem software...
-
Payroll Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoBAT is evolving rapidly - like no other organization.To achieve our goals, we are seeking colleagues who are prepared to embody our values every day. Join us on this exciting journey.BASS Costa Rica IS LOOKING FOR A PAYROLL ANALYSTSENIORITY LEVEL: Non-ManagementFUNCTION: HRSALARY RANGE: Competitive Salary + Excellent Benefits + Market Leading BonusLOCATION:...
-
HR Generalist Senior
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Human Resources (HR) Generalist Senior is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.Responsibilities: Deliver HR services and build capabilities to drive...
-
Tier I
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeCompany Description:Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and...
-
technical support level 1 agent for video department
hace 2 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob DescriptionPosition SummaryEnsure solution driven technical support by using troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus.General...
-
Technical Support Level 1 Agent for Video Department
hace 2 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany DescriptionCompany Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience....