Senior Sales Operations Manager

hace 2 semanas


San José, Costa Rica Armory A tiempo completo

The Armory Sales Operations team's mission is to enable all go-to-market teams to scale and to drive strategies to make sellers more productive. We're looking for a Sales Operations Manager to drive all aspects of our Sales go-to-market programs. Reporting to the SVP of Sales, you'll be a key member of the Sales organization, working closely with stakeholders to create best-in-class operations for our Sales Org and our Customers.

**About you**:

- You are naturally curious and learn by doing.
- You are comfortable with ambiguity in a fast-paced start-up environment.
- You are organized and detail-oriented.
- You are an exceptional communicator and comfortable with communicating with the entire company.
- You have excellent time management skills with a proven ability to meet deadlines.
- You have a collaborative and flexible working style, with a passion for thinking creatively, and are proactive about improving things that are broken.
- You work asynchronously with coworkers. You use internal meetings strategically.
- You understand tech, are familiar with the latest web technologies and software.
- You understand that startups are chaotic, and you kind of like it. You can navigate, reign in, and thrive in the chaos.

**What you'll do**:
Metrics & Reporting:

- Determine the right success metrics that drive business outcomes across customer-facing teams. Build & maintain dashboards and reports to manage those metrics.
- Regularly and relentlessly measure our performance — from seller productivity to stage-to-stage conversion rates. Provide bulletproof data and analyses to inform all aspects of the business.
- Work with the sales teams to ensure we have a predictable business through the weekly forecasting process.
- Produce weekly data and prognostic commentary to tell our team where we are going and suggest actions needed to change direction or maintain a course of success.
- Monitor pipeline health and provide strategic recommendations on how to improve pipeline. Work with AEs to constantly improve SFDC hygiene.

Business Process:

- Own and manage territory and account planning.
- Assist in authoring field compensation plans and analyze their effectiveness.
- Author Sales policies and account ownership/handoff rules.
- Continuously assess lead-to-cash and account lifecycle processes and drive projects to improve the experience our prospects and customers have working with Armory.
- Orchestrate the Quarterly Business Review (QBR) process for the field.

Demand Generation:

- Partner with the sales and marketing leadership team on the inbound lead flow process. Ensure fair distribution to sales reps and timely response to new leads. Continuously improve inside sales process and strategy

Business Systems:

- Hire and lead team (TBD) to support Salesforce Administration and other tools support, including but not limited to: Marketo, SalesLoft, Insight Squared, Spekit, Closeplan (People.ai), Leadfeeder, Ringlead, LinkedIn Sales Navigator, ChurnZero and ZoomInfo
- Work with internal teams and consultants to optimize SFDC functionality and help create a roadmap for SFDC and potential future products/integrations.
- Administer Salesforce for the field teams.
- Drive continued automation and efficiency projects.

**Must have**:

- 4+ years experience in a Sales Operations, hands on experience necessary
- Salesforce mastery: complex dashboards and reports, process builder, validation rules, calculated fields, workflows. Admin certification is a strong plus.
- Experience with Marketo and Salesforce and the flow of data between them.
- Exceptional quantitative skills (statistical methods, MS Excel, Google Sheets, sumifs, index/match and vlookup, table formulas, etc.).
- Excellent written and verbal communication skills. You can lead a meeting with directors, VP's, and C-level executives.

**Nice-to-Have**:

- Salesforce Admin Certification
- Working for a largely remote tech company with a global footprint
- Experience in a high growth startup environment

**Why join Armory?**:
Armory is a Series C startup backed by **B-Capital, Insight, Crosslink Capital, Y Combinator **(W17),** Bain Capital, and Javelin Venture Partners** based in San Mateo, CA. With Armory & Spinnaker developers are empowered to deploy their code with increased safety, resilience, velocity, and compliance, to any production target on prem or in the cloud.

Spinnaker is the world's most powerful continuous delivery platform, developed and open sourced by Netflix and Google, and battle-tested in production by hundreds of the world's leading enterprises. Spinnaker is an open source platform with a modern, developer-friendly view of software delivery. It is target agnostic, so teams can instantly deploy their code at scale to any and all clouds using a single, golden path to production.



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