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Senior Account Manager
hace 1 semana
Job Description
The Amzn Support Srvcs Costa Rica organization is seeking a Senior Account Manager to drive business growth for top-selling partners on the Amazon platform. This role focuses on delivering exceptional service through strategic insights, operational excellence, and effective communication.
Key Responsibilities:
- Identify opportunities for growth and improvement in Selling Partner business metrics
- Provide timely and professional operational support to Selling Partners within specified SLAs
- Drive results in a cross-functional environment, overseeing key activities and escalating issues as needed
- Build strong relationships with Selling Partners, serving as a trusted advisor and single point of contact for their issues, questions, and concerns
Requirements:
- 2+ years' experience in account management, sales, sales operations, marketing, buying, or customer service
- E-commerce experience preferred
- Program management and Scrum experience
- Strong attention to detail, problem-solving skills, and organizational abilities
- Excellent written and verbal communication skills
