Senior Technical Account Manager
hace 7 días
About the Job
The Senior Technical Account Manager will be responsible for ensuring the successful adoption and renewal of HashiCorp's products. This involves managing a portfolio of accounts, developing strong relationships with key stakeholders, and executing defined customer success journey milestones.
Key Responsibilities:
- Be accountable for the success of the customer journey for your portfolio accounts
- Direct the execution of the Outcome Delivery and Customer Management processes
- Coordinate the transition of accounts at the point of acquisition and expansion
- Work closely with cross-functional teams to resolve risks and issues
- Bring the voice of the customer to HashiCorp as you partner with engineering, marketing, and product
Skills and Qualifications
- 8+ years of TAM, CSM, or program management experience with technical aptitude
- Prior hands-on experience is a strong plus
- Well-organized self-starter with excellent work ethic and attention to detail
- Outstanding written and verbal communication skills
- Strong listening skills and ability to ask effective questions
- Ability to discuss high-level technical concepts with non-technical stakeholders
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