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Technical Account Manager

hace 2 semanas


San José, San José, Costa Rica Datasite A tiempo completo

About This Role

We're seeking a highly skilled Technical Account Manager to join our team. In this role, you will be responsible for providing product support to customers, assisting with simple to moderately complex questions and problems, and troubleshooting issues to resolution.

Key Responsibilities

  • Provide product support to customers
  • Troubleshoot issues to resolution
  • Assist customers with setup and configuration of projects and features within Datasite products
  • Provide training to customers on Datasite products
  • Capture all service requests, interactions, and communications in Salesforce Service Cloud
  • Build positive relationships with customers
  • Develop knowledge of industry and customer use cases and workflow

Requirements

Minimum Requirements

  • High school diploma required
  • Expert fluency in both Spanish and English
  • Portuguese fluency strongly preferred but not required
  • Strong technical aptitude and learning agility
  • 1-3 years previous experience in a client service or product support environment

Why Work with Us?

We're a global organization that values diversity and inclusion. We offer a collaborative and dynamic work environment where you can grow and develop your skills. If you're looking for a challenging and rewarding career, join us at Datasite.