Senior Support Account Manager
hace 12 horas
Company Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before.
These aren't easy goals to accomplish - but we're not here for easy.
We're here for better.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.
We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks.
And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
**Job Description**:
**Your Career**
The Sr. Support Account Manager (SAM) manages our Customers' services experience to ensure Palo Alto Networks is exceeding customer expectations.
As a partner to the Account Team, the Sr. SAM understands the account strategy and the customer's security and business priorities in order to address, solve and support all customer issues quickly and effectively.
Also, this individual will advise other SAMs on how to proactively monitor complex issues and work closely with other stakeholders in expediting the resolution of customer technical issues
**Your Impact**
- Serve as the Palo Alto Networks' central point of contact for Support
- delivery and Case Management to ensure the customer has an integrated service delivery experience
- Develop a deep understanding of our customer's business challenges and their technical environment to provide technical information, guidance, and support
- Identify upselling opportunities for the account team
- Proactively monitor complex issues working closely with other Customer Support and Engineering teams to resolve customer technical issues
- Lead any customer escalation communication and engagement
- Manage complex customer situations, coordinating the actions of the Account Team, Services Teams, Partners Resources, and Engineering ensuring the customer and internal stakeholders have the information required to make decisions and to act in order to resolve customer issues quickly
- Deliver Case Support Review meetings with the support and involvement of the Account Team
- Deliver Risk Advisory notifications (Security, PANOS, Cloud, HW)
- Advises other SAMs on how to manage complex customer situations by coordinating the actions of the Account Team, Services Teams, Partners Resources, and Engineering to ensure the customer and internal stakeholders have the information required to make decisions and to act in order to resolve customer issues quickly
- Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests
- Provide support and onboarding assistance as an expert on at least three+ PANW products and solutions
- Lead contributions to peer reviewed white papers, create technical content review for KB and contribute to customer facing forums
- Lead delivery methodology improvements and mentoring enablement efforts with fellow peers
**Qualifications**:
**Your Experience**
- 8+ years of experience in technical support within the high-tech industry
- 8+ years of client facing sales or services experience
- Project Management or service delivery qualifications such as PMP, PRINCE2, ITIL is a plus
- Demonstrated ability to prioritize work within a demanding environment, delivering consistent results even under pressure
- Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
- Extensive experience in influencing teams across the organization to achieve desired customer outcomes
- Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
- Deep Knowledge of CyberSecurity Technologies and Solutions
- Deep Knowledge of heterogeneous environments used by enterprise customers
- Fluency in the English language as well as other customer language requirements (where applicable)
- Extensive experience in managing simultaneous projects in a dynamic environment with constant change to address emerging security risks and challenges
- Lead fellow peers and stakeholders with a positive, growth-oriented mindset
- Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
- Experience mentoring fellow peers and contributing with global
-
Senior Account Manager- Strategic Account Services
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- 4+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing,...
-
Strategic Account Manager
hace 22 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleAs a seasoned Strategic Account Manager, you will be responsible for driving business growth and success within Amzn Support Srvcs Costa Rica. This is a senior leadership position that requires a deep understanding of customer needs, market trends, and sales strategies.Key ResponsibilitiesDevelop and execute comprehensive sales strategies to...
-
Senior Support Account Manager
hace 12 horas
San José, Costa Rica Palo Alto Networks A tiempo completoCompany Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...
-
Strategic Account Growth Manager
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is seeking a highly skilled Senior Account Manager to join its Strategic Account Services (SAS) organization.Role OverviewThe Senior Account Manager will play a key role in driving business growth for some of the most influential sellers on the Amazon platform, ensuring Selling Partner satisfaction by delivering a high level of...
-
Senior Support Account Manager
hace 12 horas
San José, Costa Rica Palo Alto Networks A tiempo completoCompany Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...
-
Account Management, Strategic Account Services
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 2+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. Job summary The Strategic Account Services (SAS)...
-
Senior Account Manager
hace 12 horas
San José, Costa Rica Webhelp A tiempo completo**Account Management****Location**- Pavas, Costa Rica***Job Title:Senior Account Manager (Portuguese - English - Spanish)**Job Description**:We are looking for an Senior Account Manager to join our team.Today.At Concentrix, we aim to find and grow exceptional people like you!Imagine being able to partner with global technology leaders in a company that cares...
-
Senior Operations Manager
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleAmazon Support Services Costa Rica Srl is seeking a highly skilled Senior Operations Manager to join our Strategic Account Services (SAS) Business Accelerator Team (SBAT). As a key member of our team, you will be responsible for executing programs focused on delivering new and existing features, processes, products, or systems with high...
-
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoUniversity Bachelor’s degree - 6+ years of relevant professional experience with a focus on building business strategy, and sales and account management at scale - 6+ of people manager experience - Proven experience in business planning, building sales strategy, and working with multiple internal and external stakeholders - Experience using analytical,...
-
Senior Technical Operations Manager
hace 5 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob RequirementsAmazon Support Services Costa Rica Srl is seeking a highly skilled Senior Technical Operations Manager to join our team. The ideal candidate will have a bachelor's degree in Information/Systems Engineering, Computer Science, or a related field, and at least 2 years of experience as a Support Engineer, Web Developer/Consultant, or Software...
-
Manager, Support Account Manager
hace 2 días
San José, Costa Rica Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
Manager, Support Account Manager
hace 8 horas
San José, Costa Rica Palo Alto Networks A tiempo completoCompany Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...
-
Sr. Customer Success Manager, Strategic Account
hace 13 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- 4+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing,...
-
Account Management, Manager, International Seller
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- 6+ years of relevant professional experience with a focus on building business strategy, and sales and account management at scale- Demonstrated success managing a team with a track record of developing a high performing team.- Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment- Experience in...
-
Key Account Business Development Manager
hace 5 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a highly motivated Key Account Business Development Manager to join our team at Amazon Support Services Costa Rica Srl. The successful candidate will be responsible for building and managing a portfolio of key accounts, leveraging solution-selling and prospecting tactics to drive customer satisfaction and adoption.
-
Account Manager
hace 13 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance drivers**About the Role - Account Management**:As an Account Manager as part of RBS (Retail Business Services) RVR (Retail Vendor Recruitment) Team...
-
Sr. Strategic Account Manager, Strategic Account
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Advanced English level (oral and written).- Experience building customer relationships, identifying business...
-
Technical Account Manager,
hace 12 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo2+ years of hands-on Experience with operational parameters and troubleshooting for one (1) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment- Bachelor's Degree in Computer...
-
Chief Strategic Account Development Manager
hace 4 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout Amazon Support Services Costa Rica SrlWe are a leading provider of customer success solutions for top-tier sellers on the Amazon platform. Our team is dedicated to delivering exceptional results and driving growth for our clients.Job Title: Chief Strategic Account Development ManagerSalary Range: $120,000 - $180,000 per yearAbout the RoleWe are seeking...
-
Account Delivery Manager, Global Production Studios
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo6+ years of experience in digital advertising, entertainment.and client facing roles with a focus on data analysis- Experience: 6+ years professional experience within Account Management, Sales, Customer Success, Vendor Management, and/or Business Development.- Goal Attainment: Demonstrated success in exceeding business, territory, and/or account goals using...
