Customer Support Specialist

hace 6 meses


San José, Costa Rica Nitel A tiempo completo

**the position**

You are all about the customer You can't just deliver customer service...you are compelled to deliver AWESOME You are the liaison between Nitel and the customer, serving as the customer’s advocate while balancing doing the right thing for the business. You focus on account retention and incremental growth opportunities within existing accounts and make it easy for the customer to do business with Nitel. You are empowered to advocate on behalf of the customer within Nitel, set the appropriate expectations across the customer journey while also educating customers on how to leverage tools, resources, products, and services to run and grow their business. You’re in it for the long haul and will work to ensure customer loyalty and satisfaction.

**your playbook**

**Account Responsibility**
- Ensure our customers love Nitel Communicate Nitel’s value proposition and continually reaffirm with customers and agents.
- Respond and own all inbound customer requests around MACDs (Moves, Adds, Changes, Disconnects) in addition to other non-technical inquiries
- Listen carefully to understand customer needs and expectations on every call and inbound ticket to ensure an exceptional customer experience.
- Identify and manage customer requests for service to maintain above average retention and revenue goal attainment.
- Respond to Requests, inquiries, or escalations in a timely manner, leveraging internal resources, processes, and protocols
- Manage relationships with all points of contact within a client’s organization to ensure ongoing customer satisfaction, as well as Nitel partners and internal customers.

**Product Responsibility**
- Represent Nitel’s entire product portfolio with special focus on next generation data products.
- Coordinate with all Nitel Teams to ensure resolution of customer inquiries.

**Sales Process Responsibility**
- Input current account information as well as prospecting account status into pipeline management tool.
- Ongoing account retention and growth efforts.

**what you’ll bring to succeed**
- Bachelor's degree (BA, BS) in related field
- 4+ years’ experience customer success, account management, sales, and/or project management
- Bring an approach to your day to ‘think like an owner’
- Thorough knowledge of telecommunication products and services is required as well as innovative problem-solving skills to influence the sale and diffuse potential customer problems
- Excel skills that make others oooooo and aaaaaah
- Positive, self-starter with desire to exceed customer expectations
- Attention to detail, highly organized, with an absolute focus on quality of work
- Crazed obsession to detail for transactional work
- Energy, positivity, resiliency, and the non-wavering ability to maintain composure, tact, and courtesy in an environment of continuous customer contact
- Outstanding oral and written communication skills
- Ability to prioritize, multi-task and perform effectively under pressure
- Top-notch relationship building-skills

**our rally cry**
- Put Customers First
- Think as an Owner
- Win as a Team
- Act with Integrity
- Be Better Every Day



  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at TD SYNNEX.About the RoleThis is an exciting opportunity for someone who is passionate about delivering exceptional customer service and support. As a Customer Support Specialist, you will be responsible for providing timely and effective...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our team at TD SYNNEX. As a key member of our support staff, you will play a critical role in ensuring the accuracy and completeness of billing data, resolving billing issues, and maintaining accurate records.This is an excellent opportunity for someone looking to advance their career...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **Job Summary**We are seeking a skilled Customer Support Specialist to provide exceptional customer service to our clients.**Responsibilities**Provide timely and accurate information to customers regarding pricing, availability, and delivery.Assist customers with order placement, maintenance, and inquiries.Support customers with basic shipping issues,...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we are seeking a highly skilled Customer Support Specialist to join our team. This individual will be responsible for providing exceptional customer service by answering and processing inbound calls to the Service Desk.Key Responsibilities:Answer and process inbound calls to the Service Desk in a timely and professional manner.Provide...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    **Job Summary**We are seeking a highly skilled Customer Interaction Specialist to join our team at Cloudera. As a key member of our support services team, you will be responsible for delivering exceptional customer service and support to our valued customers.Key Responsibilities:Provide technical support to customers via phone, email, and other communication...


  • San José, San José, Costa Rica Wipro A tiempo completo

    Job SummaryThe role of a Customer Support Specialist at Wipro is to provide top-notch technical support to clients, ensuring their needs are met and issues are resolved promptly. This involves managing transactions, resolving client queries, and maintaining internal knowledge bases.Key ResponsibilitiesManage transactions as per required quality...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    About Wns Global ServicesWe are a dynamic organization dedicated to delivering exceptional customer experiences. Our team is passionate about providing innovative solutions that drive business growth.Job DescriptionThe Operations Support Specialist plays a vital role in our Service Desk, responsible for delivering best-in-class customer service. This...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    We are seeking a Customer Support Specialist to join our growing Call Center in Costa Rica. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members.Job DescriptionAbout the Role:As a Customer Support Specialist, you will be the first point of contact for our customers, handling inquiries,...


  • San Francisco, Heredia, Costa Rica Copeland A tiempo completo

    We are seeking a skilled Customer Support Specialist to join our team at Copeland.About the RoleThis is an exciting opportunity for a Technical Problem Solver to partner with customers, ensuring their success through deep technical knowledge of products and systems. As a Customer Support Specialist, you will respond to and anticipate technical needs, helping...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job DescriptionThe Ebike Customer Support Specialist provides exceptional support to Bosch EBike Dealers in the US by answering incoming calls and offering top-notch customer service.ResponsibilitiesOffer Technical Support: Provide technical assistance to bike dealers in a confident, friendly manner, addressing their queries and resolving issues related to...


  • San Francisco, Heredia, Costa Rica Valor Global Information Technologies Cr A tiempo completo

    About the RoleWe are an equal employment opportunity employer and we're currently hiring a highly skilled Multilingual Customer Support Specialist to join our team.This role is perfect for individuals who possess excellent communication skills, both written and verbal, and are passionate about delivering exceptional customer experiences.


  • San José, Costa Rica cloudpay A tiempo completo

    CloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base. The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...


  • San José, Costa Rica Teleperformance A tiempo completo

    The Customer/Cardholder Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience. **Key Responsibilities and Accountabilities** - Supported transactions may be added or deleted at sole discretion of Client as mutually agreed. - Assists cardholders regarding...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the Role:As a Customer Support Specialist at Tebra, you will play a vital part in delivering exceptional customer experiences to our clients. Your primary responsibility will be to provide timely and effective support to resolve technical difficulties and address client inquiries.Your Key Responsibilities:Provide outstanding customer support via phone,...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team at Microsoft. As a key member of our organization, you will be responsible for delivering exceptional customer support and ensuring the highest level of satisfaction.About the RoleIn this role, you will work closely with customers to troubleshoot and resolve complex...


  • San José, San José, Costa Rica Exodus A tiempo completo

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Customer Operations team as a Customer Operations Support Specialist. As part of our team, you will play a crucial role in ensuring seamless customer experiences from post-booking to pre-travel.ResponsibilitiesGenerate and review customer documentation, including...


  • San José, San José, Costa Rica Siteline Technologies A tiempo completo

    At Siteline Technologies, we are looking for a highly skilled Customer Support Form Specialist to join our team. As a key member of our customer success team, you will play a crucial role in helping us achieve our goals by providing exceptional support to our customers.**Key Responsibilities**:Transform PDF forms into customer fillable forms using our...


  • San José, San José, Costa Rica Convera A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Convera is seeking a Senior Customer Support Specialist to join our team.**Key Responsibilities:**Provide support to internal and external customers, handling pre- and post-payment queries while adhering to established SLAs and quality benchmarks.Support internal customer support and...

  • Support Specialist

    hace 6 meses


    San José, Costa Rica Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...