Help Desk Support

hace 6 meses


San José, Costa Rica DXC Technology A tiempo completo

**Essential Job Functions**:

- Provide basic technical support in infrastructure services, assisting with routine tasks.
- Participate in infrastructure projects and tasks to gain hands-on experience and knowledge.
- Support basic monitoring and routine troubleshooting of infrastructure systems.
- Work with team members to address infrastructure-related needs and day-to-day operations.
- Assist in the development and maintenance of infrastructure documentation.
- Show eagerness to learn and grow in a technical role.
- Develop foundational technical skills and knowledge.
- Follow established best practices and standards in infrastructure service delivery, under supervision.

**Basic Qualifications**:

- Entry level
- Typically, 0-1 years of relevant work experience
- A strong desire to gain experience in infrastructure technology analysis
- A continuous learner that stays abreast with industry knowledge and technology

**Other Qualifications**:

- Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus



  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Company Overview**Experian is a global leader in data and analytics, dedicated to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.**Job Summary**We are seeking a skilled Help Desk Technician to join our team in Costa Rica. This is a permanent home-based role that requires excellent technical...


  • San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    We are seeking a skilled Technical Support Specialist to join our team at Dwellworks Costa Rica Ltd. In this role, you will provide exceptional customer service to users across all levels, requiring strong communication and problem-solving skills.Your primary responsibility will be to manage the help desk for third-party independent consultants, including...


  • San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    About UsAt Infotree Global Solutions, we strive to provide exceptional IT support to our clients.Job SummaryWe are seeking a highly skilled Help Desk/Service Desk Support Specialist to join our team. The successful candidate will be responsible for providing top-notch support for desktop systems, knowledge management, and various software applications.Key...

  • IT Help Desk Agent

    hace 5 meses


    San Pedro, Costa Rica CRG Solutions A tiempo completo

    As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure. Joining our...

  • IT Help Desk Analyst

    hace 5 meses


    San José, Costa Rica Dwellworks Costa Rica LTD A tiempo completo

    **OUR POSITION IN A NUTSHELL**: **YOUR FOOTPRINT AT DWELLWORKS**: The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills. **WHAT YOU WILL ACCOMPLISH**: - Manage help desk for third party independent consultants including management of major...

  • IT Support Specialist II

    hace 20 horas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are seeking a highly skilled and detail-oriented IT Support Specialist II to join our team. This role will be responsible for providing technical support to Amazon Corporate employees worldwide, troubleshooting end-user computing problems, and documenting customer interactions.About the Role:This is a challenging...


  • San José, San José, Costa Rica Wipro Limited A tiempo completo

    Job Summary:We are seeking a skilled Service Desk Analyst to join our team at Wipro Limited. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via phone, email, or...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the Role:We are seeking a skilled Desktop Support Technician to join our team at Bill Gosling Outsourcing. As a key member of our IT department, you will provide technical support and maintenance for our clients' computer systems and software.Main Responsibilities:Provide technical support and troubleshooting for hardware and software issues.Install,...

  • IT Help Desk Agent

    hace 6 meses


    San Pedro, Costa Rica CRG Solutions A tiempo completo

    Be part of our team and help us evaluate, document, check and resolve different incidents and/or requirements that have been escalated through the Help Desk. Be in charge of effectively using the company's monitoring tools for the reactive and proactive detection of incidents by using the different indicators of the company (network performance, physical...

  • Help Desk Engineer

    hace 3 días


    San José, San José, Costa Rica Tek Experts A tiempo completo

    We are seeking a highly skilled Help Desk Engineer to join our Microsoft Intune team. This role is focused on providing reactive support for mobile device management cases in the Azure cloud environment.As a member of our team, you will deploy internal configurations and policies that govern how mobile devices interact with different Azure and operating...


  • San Pedro, Costa Rica IT Link Now, LLC A tiempo completo

    **About Us**: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment. **Position Overview**: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join...


  • San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us** We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...

  • Service Desk Specialist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Job Summary: We are seeking a highly skilled Service Desk Specialist to join our team at Infotree Global Solutions. The ideal candidate will have a strong background in IT support and be able to provide top-notch service to our clients.Key Responsibilities:Provide technical support for on-premise and cloud-based Microsoft products, including MS Office 2016,...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job SummaryIDC Service Desk Engineer is responsible for monitoring team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day-to-day basis. This role involves preparing team performance reports and presenting them in Weekly or Monthly Operations Review Meetings with Level 1 and 3 groups. The Service Desk...

  • IT Support Specialist

    hace 4 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to Amazon Corporate employees worldwide.Key ResponsibilitiesProvide basic technical support to Amazon Corporate employees worldwide.Diagnose and troubleshoot...

  • Help Desk Specialist

    hace 2 días


    San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is a leading provider of data rooms and SaaS technology for M&A and high-value transactions. We operate in over 170 countries, fostering a culture where employees bring unique perspectives and skills.We are seeking a bilingual Product Support Specialist to provide world-class support to our global clients. If you excel in delivering exceptional...

  • IT Support Specialist

    hace 4 semanas


    San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **Our Role in a Nutshell**:At Dwellworks Costa Rica Ltd, we're seeking a skilled IT Support Specialist to join our team. As a Help Desk Associate, you'll be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our systems.**Key Responsibilities:**Manage our help desk, providing support to users across...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is seeking a skilled Senior Service Desk Analyst to join our established Corporate IT team. As a key member of our team, you will be responsible for providing exceptional support to both onsite and remote employees in a professional environment. We are looking for a talented, self-motivated, and service-oriented individual with high integrity who...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    **Job Summary:**The Service Desk Analyst L1 at Auxis is the primary point of contact for users requiring IT support, providing exceptional customer service and resolving issues promptly.Key Responsibilities:Manage incident and request queues for Auxis clients, assigning tickets as neededProvide first-level contact and deliver resolutions to customer...


  • San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. _ - The primary responsibility of the End User Support Manager is to provide managerial and technical expertise needed to support the day-to-day...