Associate - Operations
hace 3 semanas
- To provide support through these channels: inbound calls, chat bots, email.
- To provide responses to customers based on the procedures, technical manuals, specifically for their line of products on: “Diabetes Care”.
- To identify potential clients once the Associates, send relevant information on their products on Diabetes Care.
- Internal interactions: sales force team, marketing, general Services.
Qualifications
- Academic Background: High school studies level
- Knowledge of Microsoft Office packages: Word, Excel, PowerPoint.
- Soft skills requirements: Excellent communication skills are a must, knowledge of technical words related with pharmaceutical industry.
- CRM knowledge, ability to handle phone calls, empathetic, customer service oriented, proactive person, must be a team player.
- English skills: Upper Intermediate knowledge (B2).
- Background experience: Contact center industry (min. of 2 years)
- Pharma Industry: at least 1 year working in related areas.
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