Associate - Operations

hace 3 semanas


San José, Costa Rica WNS Global Services A tiempo completo
Job Description

  • To provide support through these channels: inbound calls, chat bots, email.
  • To provide responses to customers based on the procedures, technical manuals, specifically for their line of products on: “Diabetes Care”. 
  • To identify potential clients once the Associates, send relevant information on their products on Diabetes Care.
  • Internal interactions: sales force team, marketing, general Services.

Qualifications

  •  Academic Background: High school studies level
  • Knowledge of Microsoft Office packages: Word, Excel, PowerPoint.
  • Soft skills requirements: Excellent communication skills are a must, knowledge of technical words related with pharmaceutical industry. 
  • CRM knowledge, ability to handle phone calls, empathetic, customer service oriented, proactive person, must be a team player.
  • English skills: Upper Intermediate knowledge (B2).
  • Background experience: Contact center industry (min. of 2 years)
  • Pharma Industry: at least 1 year working in related areas.



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