Specialist, Digital Review Team Analyst
hace 6 días
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**Specialist, Digital Review Team - Santa Ana, Costa Rica.**
Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Join Western Union as a Senior Associate, Digital Risk.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
**Better requires process discipline and simplification**
We’ll be looking to you to manage the planning and implementation of staffing and scheduling for the Operational Workforce to ensure contractual goals are met, manage both domestic and international projects including the centralization of workforce technologies and processes, implementation, and Contact Center consolidation.
You’ll be responsible for real time monitoring and provide real time support to ensure that service levels are optimized, coordinating schedule changes, and proactively providing staffing recommendations.
**Join us, and let’s **connect the world**
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
LI-MA1.
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