Sr. Specialist Customer Care

hace 1 semana

Santa Ana, Costa Rica Western Union A tiempo completo

**Senior Specialist, Customer Care - Santa Ana, Costa Rica**

Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care

**Western Union powers your pursuit.**

We are looking for someone who would be part of the team responsible for escalated cases to provide resolution on complex scenarios as a Senior Specialist, Customer Care in Western Union.

**Role Responsibilities**
- Your daily tasks will include the analysis of cases to provide resolution on complex scenarios related to customer claims using your knowledge and contacts for the best outcome.
- Your role will require managing written communication with SAM organization, Partners, and internal areas while ensuring that an excellent quality service is always delivered.
- Your role will require you to follow strict deadlines and daily follow-up to cases in progress to avoid violations of regulations

**Role Requirements**
- Methodical, detailed and organized.
- Responsibility to work autonomously.
- Problem-solving skills
- Procedure-oriented, customer oriented and quality oriented.
- Ability to follow instructions, procedures, and deadlines.
- English skills(B2+).
- Adhering to regulatory requirements.
- Ensuring documentation integrity.
- Intermediate Microsoft Office and Excel is a plus
- Experience in shared services is a plus
- Experience working under pressure.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

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