Senior Specialist, Customer Care

hace 1 semana

Santa Ana, Costa Rica Western Union A tiempo completo

**Senior Specialist, Customer Care - Santa Ana, Costa Rica**

Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care.

**Motivated by our values: Purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

**Better starts and ends with the customer**

You will be part of the Non-Payment Claims team. As Specialist, Customer Care you will perform investigations on Non-Payment Claims to provide resolutions to customer within 20 days. You will need at least 1-2 years' experience of investigation process flow with sensitive timeframes. Sense of urgency and detailed-oriented skills are a must since you will be working with international regulations.

Here are some skills, attributes, and qualifications you will have:

- Methodical, detailed and organized.
- Responsibility to work autonomously.
- Problem-solving skills
- Procedure-oriented, customer oriented and quality oriented.
- Ability to follow instructions, procedures, and deadlines.
- English skills(B2+).
- Adhering to regulatory requirements.
- Ensuring documentation integrity.
- Intermediate Microsoft Office and Excel is a plus
- Experience in shared services is a plus

**Join us, and let’s connect the world**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

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