Senior Specialist

hace 5 días

Santa Ana, Costa Rica Western Union A tiempo completo

**Senior Specialist, Agent Compliance - Santa Ana, Costa Rica**

Would you like to feel like a hero every day? How about joining an international team of driven people who are passionate about protecting our customers? In this role every day brings a new story as a Senior Specialist, Agent Compliance.

**Western Union powers your pursuit.**

**Role Responsibilities**
- Works closely with leadership on special projects and supporting internal and external audits.
- Perform program reviews to determine agent’s adherence of Global AML/CTF and Anti-Fraud compliance programs. This includes closure of renewal and recertification checklists.
- Works in partnership with other groups within Western Union, such as Sales, FIU, GMI, GSI, and Fraud & Global Consumer Protection.

**Role Requirements**
- Bachelor's degree or relevant work experience in direct communication with customers or compliance field.
- Excellent written and verbal communication skills with demonstrated interpersonal and customer service skills.
- Excellent analytical skills. Very good English language skills, as well as at least one more additional language, is strongly preferred.
- Ability to work with and knowledge of Microsoft Office tools.
- A driver's license is a preferred attribute.
- You will need to have 4 years of experience in management and planning, business impact and customer focus; direct communication with WU agents is required in the role, thus customer focus/centricity is important for the employee.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

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