Senior Training Specialist 155424

**Senior Training Specialist - Santa Costa Rica**

Do you enjoy reimagining and storytelling? Are you ready to join a team where you will be able to mix compliance with creativity? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Senior Training Specialist.

**Western Union powers your pursuit.**

**Role Responsibilities**

Produce creative, engaging, and inspiring training materials that support our strategy of building a diverse, high-performing organization.

Collaborate/consult with compliance experts to support regulatory and policy requirements specific to our global compliance program.

Partner with many stakeholders across the enterprise to contribute to the success of our world class learning and talent programs.

Design training materials, ensuring sound adult learning and instructional design principles and methodologies (i.e. Kirkpatrick, ADDIE, etc.) while also consulting on appropriate training solutions regarding industry trends, regulatory developments, and talent initiatives.

**Role Requirements**
- At least 4 years’ experience in Learning and Development.
- Bachelor's Degree or relevant work experience.
- Strong communication skills, with extraordinary communication skills in Spanish and English at all levels - C1 minimum.
- Knowledge of adult learning concepts/principles.
- Command of MS Office Suite with a specific emphasis on Power Point.
- Experience working within a culturally diverse organization.
- Ability to manage competing deadlines and multiple projects.

The following qualifications will make you stand out but are not required:

- Experience using Adobe eLearning Suite, Articulate (both Rise and Storyline), and Veyond.
- Any knowledge of an additional language would be an advantage.
- Background in Instructional Design

The following behavioral traits will make you succeed on this role:
We are looking for someone who is **bold** enough to **reimagine everything** to produce creative, engaging, and inspiring training materials that support our strategy of building a diverse, high-performing organization.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-Hybrid

LI-SM1