Digital Collections Team Lead

hace 1 semana

Santa Ana, Costa Rica Western Union A tiempo completo

**Digital Collections Team Lead - Santa Ana, Costa Rica**

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you energized by working with others to tackle problems and improve processes? Join Western Union as a Digital Collections Team Lead.

**Western Union powers your pursuit.**

We are looking for someone who would be part of the Digital Collections Team as a Digital Collections Team Lead responsible for supporting and back up the supervisor with collections tasks and chargeback processing in Western Union.

**Role Responsibilities**
- Responsible for supporting and back up the supervisor with collections tasks and chargeback processing.
- Support the collections team with escalations and daily assistance.
- Expert in chargeback processing and knowledge in all digital collections processes.
- Analyze data and provide recommendations to the leaders and stakeholders.
- Communicate with both internal teams and agents to provide a prompt response to the customers.
- Provide backup regarding chargeback upload to portals when applicable based on SLAs.
- Attend and participate in weekly/ monthly meetings regarding management topics, employee engagement and projects.
- Work on critical collection processes, maintain KPIs under control and daily visibility to the supervisor.
- Partner with supervisor and work on projects / process improvement initiatives.

**Role Requirements**
- Proven skills working with people (acting Supervisor / Team Lead experience is strongly recommended and desired)
- Desire to continue career path as supervisor.
- Proficient with Microsoft products (Advanced Excel is Mandatory).
- Proactive, interpersonal skills, and Leadership are required.
- Excellent verbal and written communication skills.
- Outstanding customer service skills (customer centric mindset).
- Ability to provide and receive feedback.
- Ability to support the team with high standards.
- Problem solver.
- Critical thinking and challenge processes.
- Lean Six Sigma methodology and process improvement knowledge is desired.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

  • Senior Supervisor, Global Digital Collections

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Supervisor, Global Digital Collections & Loss Management - Santa Ana, Costa Rica** Do you enjoy inspiring others to provide crucial business services to various internal customers? Are you ready to lead the chargeback & consumer collections processes? Join Western Union as a Senior Supervisor, Global Digital Collections & Loss...

  • Digital Banking Analyst, Payments

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Banking Analyst, Payments - Santa Ana, Costa Rica** Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as an Digital Banking Analyst,...

  • Fraud and Digital Risk Decision Science Lead

    hace 7 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Fraud and Digital Risk Decision Science Lead - Santa Ana, Costa Rica** Are you energized by analyzing data? Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Then it’s time to join Western Union as our next Fraud and Digital Risk Decision Science Lead. **Western Union powers your...

  • Associate, Digital Review Team Analyst

    hace 7 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Digital Review Team Analyst - Santa Ana, Costa Rica** Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst. **Western Union powers your...

  • Jr. Paid Media

    hace 4 semanas

    Santa Ana, Costa Rica Baum Digital A tiempo completo

    Descripción de la empresa En Baum Digital contamos con 13 años de experiência en el ámbito del mercadeo digital en Costa Rica. Ofrecemos soluciones digitales con el fin de satisfacer las necesidades de nuestros clientes a través de la implementación de herramientas hechas a la medida, y de esta forma ayudarle a potencializar sus marcas. Actualmente...

  • Specialist, Digital Review Team Analyst

    hace 7 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    . **Specialist, Digital Review Team - Santa Ana, Costa Rica.** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Join Western Union as a Senior Associate, Digital Risk. **Motivated by our values: purpose driven, globally minded, and trustworthy...

  • Specialist, Digital Review Team Analyst

    hace 7 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Digital Review Team Analyst - Santa Ana Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated,...

  • Associate, Digital Review Team Analyst

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Digital Review Team - Santa Ana, Costa Rica** Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team. **Motivated by our values: purpose driven, globally...

  • Associate, Digital Review Team Analyst

    hace 3 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Digital Review Team - Santa Ana, Costa Rica** Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team. **Motivated by our values: purpose driven, globally...

  • Digital Risk Decision Science Manager

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Risk Decision Science Manager - Santa Ana, Costa Rica** Are you energized by analyzing data? Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Then it’s time to join Western Union as our next Decision Science Manager for Digital Risk area. **Western Union powers your...

  • Associate, Digital Review Team

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Digital Review Team - Santa Ana, Costa Rica** Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team (French Speaker) **Motivated by our values: Purpose...

  • Collector

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Collector - Santa Ana, Costa Rica** Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Collector. **Western Union powers your pursuit.** We are looking for someone who would be part of the...

  • Business Analyst for Digital Business Team

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **JR0117898 Business Analyst - Santa Ana, Costa Rica** Are you fueled by data and growth? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as an **Analyst for our Digital Business team.** **Western Union powers...

  • Associate Collector

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate Collector - Santa Ana, Costa Rica** Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector. **Western Union powers your pursuit.** We are looking for someone who would...

  • Associate Collector

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate Collector - Santa Ana, Costa Rica** Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector. **Western Union powers your pursuit.** We are looking for someone who would...

  • Digital Translations Analyst

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Translations Analyst - Santa Ana, Costa Rica** Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Digital Translations Analyst. **Western Union powers your pursuit.** We are looking for someone who...

  • Senior Associate, Digital Risk

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Associate, Digital Risk - **Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Join Western Union as a Senior Associate, Digital Risk. **Motivated by our values: purpose driven, globally minded, and trustworthy &...

  • Digital Risk Decision Scientist

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Risk Decision Scientist - Santa Ana, Costa Rica** Are you energized by analyzing data? Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Then it’s time to join Western Union as our next Digital Risk Decision Scientist. **Western Union powers your pursuit.** We are looking...

  • Associate Collector

    hace 4 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate Collector - Santa Ana, Costa Rica** Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector. **Western Union powers your pursuit.** We are looking for someone who would...

  • Analyst, Payments

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Analyst, Payments **- Santa Ana, Costa Rica** Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as an Analyst, Payments. **Motivated by our values: purpose...