Business Specialist Incident Management

hace 1 semana

Santa Ana, Costa Rica Western Union A tiempo completo

**Business Specialist Incident Management
- Santa Ana, Costa Rica**

Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as a Business Specialist Incident Management.

**Western Union powers your pursuit.**

**Role Responsibilities**
- As an Analyst, Product Operations, you’ll join the WU Digital Payments team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments.
- You’ll naturally be inclined to always think about how to implement new ideas, products, processes, and improvements.
- You’ll be comfortable constructing forecasts and making recommendations and strategic plans based on business data and market knowledge.
- You will analyze complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
- You’ll make a difference by consulting users and leading cross-functional teams to address business issues.
- You will also answer inquiries and resolve problems and issues.
- You will assist customer facing organizations in resolution of Bank Enquiries with the support of functional teams and identify patterns in recurring issues based on cases.
- As part of your role, you will process offline tasks associated with loss management or payments assignments for Digital products at a global scale.
- You will support internal and external payment inquiries and when necessary, engage payment vendors and partners.
- You will perform various administrative functions including reporting and maintaining account notes.
- You will ensure all requests are processed accurately and within Service Level Agreements.
- We will require you to demonstrate partnership with any other digital departments such as Payment Exceptions, Compliance, and any others to support customer enquiries or issues.
- The position executes accurate, valid, and timely early monitoring control for settlement, refund, remittance and billing transactions for agents, financial institutions, or other product users.
- Directly contributes to ensuring outstanding customer service quality levels, assuring execution of risk management measures, maintaining valid supporting documents for all transactions, providing research, root cause and recommendations to address gaps in delivering incumbent duties, investigating issues, and providing resolutions.
- The incumbent has the authority to make independent decisions in 90% of the cases under their responsibility, whereas in 10% of the situations the incumbent makes recommendation for the decision makers at the upper grade. 30% of incumbent decisions are based on standard procedures/guidelines whereas 70% of the decisions are based on circumstances and fact analysis in case-by-case situations balancing customer service quality and financial demands.

**Role Requirements**
- 2+ of experience working in the financial sector or equivalent.
- Bachelor degree in Finance, Business Administration, Industrial Engineering or IT-related field, highly preferred.
- Online payments and banking experience.
- Fluency in English with outstanding verbal, writing, and listening skills (B2+).
- Complete responses to bank inquiries and disputes by preparing comprehensive case reviews.
- Ability to produce datasets and reports for analysis using PowerBI, and Advanced MS Excel.
- Advanced SLQ, Phyton, R Studio, highly desired.
- Excellent analytical, critical thinking and problem-solving skills with attention to detail.
- Willingness to ask questions and ability to quickly grasp and master new concepts and requirements, related to product and process knowledge.
- Ability to work independently and take ownership of various parts of a project/initiative and follow through until resolution.
- Confidence in making instinctual and logical decisions with little or no supervision.
- Be self-motivated and results oriented.
- Customer experience mindset.
- Having an Agile approach and project management (Scrum, Green Belt, JIRA) and/or any other business intelligence tools (Looker, Snowflake, etc SQL).
- Incident management skills and ability to follow up with vendor, partners and technical teams to meet internal SLAs and stakeholder’s expectations.
- Being curious, attention to details in combination with assertiveness to go above and beyond expectations.
- Storytelling ability as part of incident management.
- As part of this position, we need a professional that connect with our culture, values and behaviors, a person that wants to grow with us and drive results about our customers and put them at the center of everything we do.
- Schedule Flexibility is a must.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positi

  • IT Business Management Specialist

    hace 5 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific is seeking an experienced IT Business Management Specialist to join our team. As an IT Business Management Specialist, you will be responsible for designing, implementing, and maintaining IT business management solutions using ServiceNow.The ideal candidate will have extensive experience with ServiceNow, including Information...

  • Cybersecurity Incident Resolution Specialist

    hace 2 semanas

    Santa Cruz, Costa Rica Transunion A tiempo completo

    Cybersecurity Incident Response RoleTransUnion is seeking a highly skilled Cybersecurity Incident Response Specialist to join our team. As an Incident Coordinator, you will be responsible for working closely with our Global Incident Response clients, including Breach Fulfillment Services clients and Incident Response Forensics clients.The successful...

  • Incident Management Coordinator

    hace 2 semanas

    Santa Cruz, Costa Rica Transunion A tiempo completo

    Incident Management and Response ProfessionalWe are looking for an Incident Management and Response Professional to join our team at TransUnion. In this role, you will be responsible for coordinating incident responses, managing case loads, and communicating effectively with clients and stakeholders.The successful candidate will have a strong background in...

  • Senior Specialist, Business Process Management

    hace 6 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Business Process Management - Santa Ana, Costa Rica** Do you believe that optimizing business processes can sustain the delivery of better customer service? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Senior Specialist, Business Process...

  • Incident Coordinator

    hace 4 días

    Santa Cruz, Costa Rica Transunion A tiempo completo

    TransUnion's Job Applicant Privacy Notice**What We'll Bring**:TransUnion is seeking an Incident Coordinator (IC) who will be responsible for working closely with our Global Incident Response clients, including, Breach Fulfillment Services clients and Incident Response Forensics clients.The IC provides Client and Customer service, drafts proposals, manages...

  • Business Operations Specialist

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Business Operations Specialist** - Santa Ana, Costa Rica** Do you enjoy being the go-to person? Are you interested in providing active operational and field support to Western Union stores and agent networks? Join Western Union as a Business Operations Specialist. **Motivated by our values: purpose driven, globally minded, and trustworthy &...

  • Specialist, Product Support

    hace 5 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist Product Support - Santa Ana, Costa Rica** Would you like to contribute to the continuous improvement of some of the most groundbreaking products in the global payments industry? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Specialist Product Support. **Motivated by...

  • Talent Management Specialist

    hace 23 horas

    Santa Ana, Costa Rica Hultec Group A tiempo completo

    **Position Title**:Talent Management Specialist **Classification**:Exempt **Status**:Regular Full-time **Location**: San Jose, Costa Rica (Terramix, S.A. ) **On-Site** **COMPANY OVERVIEW** Hultec is a global organization with products sold in over 100 countries, a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and...

  • Senior Specialist, Business Analysis

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Business Analysis - Santa Ana, Costa Rica** Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as Senior Specialist, Business Analysis. **Western Union powers your pursuit.** We’ll be looking for you to be part of our Global Network...

  • Senior Specialist, Business Analysis

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Business Analysis - Santa Ana, Costa Rica** Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as Senior Specialist, Business Analysis **Western Union powers your pursuit.** We are looking for a Sr. Specialist, Business Analyst that is an...

  • Senior Specialist, Business Analysis

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Business Analysis - Santa Ana Costa Rica** Are you an enthusiastic Data professional in reporting regulations? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a **Senior Specialist,...

  • ServiceNow Configuration Specialist

    hace 4 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Overview**We are seeking a highly skilled ServiceNow developer to join our team at Thermo Fisher Scientific. As a ServiceNow Configuration Specialist, you will be responsible for implementing and managing the company's ServiceNow platform.Key Responsibilities:Capture and analyze business requirements to document technical solutions.Plan, implement,...

  • Specialist, Settlement Operations

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Settlement Operations - Santa Ana, Costa Rica.** Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as a Specialist. **Motivated by our values: purpose driven, globally...

  • Specialist, Settlement Operations

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as Specialist, Settlement Operations. **Motivated by our values: purpose...

  • Business Outcome Specialist

    hace 1 semana

    Santa Cruz, Costa Rica Transunion A tiempo completo

    About the OpportunityWe are seeking a Business Outcome Specialist to join our team at TransUnion. In this role, you will be responsible for driving business outcomes through effective project management and strategic planning.You will manage multiple concurrent initiatives across various functions, ensuring that business results are achieved and stakeholders...

  • Senior Specialist, Settlement Operations

    hace 2 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Digital Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as a Senior Specialist, Settlement Operations. **Western...

  • Specialist/analyst, Accreditation

    hace 3 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    Specialist/Analyst Accreditation - Santa Ana, Costa Rica Are you always looking for new and better ways to combat financial crime? Are you ready to play a vital role in building the workforce for a global business that is redefining the financial services sector? Join our Know-Your-Customer Operations team here at Convera as a Specialist/Analyst,...

  • Senior Specialist, Settlement Operations

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Settlement Operations **- Santa Ana, Costa Rica** Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement...

  • Specialist Client

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist Client & Sales Support - Santa Ana, Costa Rica** Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions? Join Western Union as a Specialist Client & Sales...

  • Audit Management Specialist

    hace 2 semanas

    Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    **Role Purpose**We are seeking a highly skilled Audit Management Specialist to join our team. As a key member of our internal audit function, you will be responsible for delivering high-quality audit engagements in line with our methodology.Audit ResponsibilitiesPlan and execute audit testing to identify key risks and controlsAnalyze and document complex...