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**Senior Specialist, Reporting & Analysis - Santa Ana, Costa Rica**
Do you feel like data empowers you? Are you energized by enabling business results through data? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a **Senior Specialist, Reporting & Analysis**.
**Western Union powers your pursuit.**
We are looking for someone who will grow a career in data; in charge of running and building reports, data extraction, and data visualization. This position will give you visibility of end-to-end business and the opportunity to obtain experience in a top demand career.
**Role Responsibilities**
- You will work closely with sales General Managers and sales teams, data analytics and provisioning teams and other operational resources in executing business strategies.
- You will develop reports/dashboards/scorecards by accessing information from various financial systems and company databases to build insights into business performance.
- You are responsible for providing accurate, timely, and comprehensive reports to facilitate management decisions.
- As part of your role, you will analyze performance trends to assess business risks and opportunities.
- Responsible for supporting sales by developing and improving processes, systems, policies, and procedures; including research and analysis of business opportunities consistent with the organization's strategic plans.
- Point of liaison between the field and other business/operational departments.
- Work efficiently across other business units to ensure issues reported within the implementation cycle get resolved quickly and effectively.
- Build strong cross-functional relationships with internal departments to implement business strategies.
- Assist with cross-functional projects and perform other business/operational duties as assigned.
**Role Requirements**
- Intermediate to Advanced English Level.
- Unrestricted work permit.
- Bachelor’s degree in business or a related field, or equivalent experience required.
- 1+ years’ experience related to sales and client support and administration.
- You must have advanced Excel skills and intermediate/advance knowledge of Power BI and SQL.
- Verifiable experience developing Power BI dashboards and querying from multiple sources.
Salesforce is considered an added advantage.
**We make financial services accessible to humans everywhere. Join us for what’s next.**
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
LI-SM1 #LI-Hybrid
