Customer Care Senior Specialist

hace 5 horas

Santa Ana, Costa Rica Western Union A tiempo completo

**Customer Care Senior Specialist - Santa Ana, Costa Rica**

Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for the better? Join Western Union as a Senior Specialist, Customer Care

**Western Union powers your pursuit.**

We are looking for someone who would be part of the Global Partner Digital Support responsible for escalated cases to provide resolution on complex scenarios as a Senior Specialist, Customer Care in Western Union.

**Role Responsibilities**
- Your daily tasks will include the analysis of escalated cases to provide resolution on complex scenarios related to APN related processes using your knowledge and contacts for the best outcome.
- Your role will require managing written communication with SAM organization, Partners, and internal areas while ensuring that an excellent quality service is always delivered.
- Your role will not only be vital in ensuring that our processes and procedures are followed but also revising them to find the best approaches and solve or even prevent escalations by providing tools, training, or development to the teams that escalate cases.
- This position might require shifts.

**Role Requirements**
- Methodical, detailed, and organized.
- Responsibility to work autonomously.
- Problem-solving skills
- Procedure-oriented, customer oriented and quality oriented.
- Ability to follow instructions, procedures, and deadlines.
- English skills (B2+).
- Excellent Portuguese and Spanish knowledge (B2+).
- Adhering to regulatory requirements.
- Ensuring documentation integrity.
- Intermediate Microsoft Office and Excel is a plus.
- Experience in shared services is a plus.
- Experience working under pressure.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

LI-AK3

  • Senior Analyst Escalations, Customer Care

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Analyst Escalations, Customer Care - Santa Ana, Costa Rica** Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Senior Analyst Escalations, Customer Care. **Motivated by our values: purpose driven,...

  • Senior Team Leader, Customer Care

    hace 7 horas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Senior Team Leader, Customer Care – San Jose, Costa RicaAre you passionate about leading a team and achieving goals? Are you interested in joining a dynamic team that is dedicated to creating a better customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing...

  • Senior Analyst Escalations, Customer Care

    hace 4 días

    Santa Ana - Parque Empresarial, Costa Rica Western Union A tiempo completo

    Senior Analyst Escalations, Customer Care – Santa Ana, Costa RicaDoes working in customer service interest you? Do you want to unleash your potential in a global FinTech that is dedicated to moving money for better? Join Western Union as a Senior Analyst Escalations, Customer Care.Western Union powers your pursuit.We are looking for someone who would be...

  • Senior Specialist, Settlement Operations

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Digital Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as a Senior Specialist, Settlement Operations. **Western...

  • Senior Team Leader, Customer Care

    hace 7 horas

    Santa Ana - Parque Empresarial, Costa Rica Western Union A tiempo completo

     Senior Team Leader, Customer Care – San Jose, Costa RicaAre you passionate about leading a team and achieving goals? Are you interested in joining a dynamic team that is dedicated to creating a better customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing...

  • Senior Specialist, Business Analysis

    hace 5 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Business Analysis - Santa Ana, Costa Rica** Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as Senior Specialist, Business Analysis **Western Union powers your pursuit.** We are looking for a Sr. Specialist, Business Analyst that is an...

  • Senior Specialist, Business Analysis

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Business Analysis - Santa Ana Costa Rica** Are you an enthusiastic Data professional in reporting regulations? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a **Senior Specialist,...

  • Senior Specialist, Business Analysis

    hace 5 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Business Analysis - Santa Ana, Costa Rica** Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as Senior Specialist, Business Analysis. **Western Union powers your pursuit.** We’ll be looking for you to be part of our Global Network...

  • Senior Specialist/analyst, Reporting

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Reporting & Analysis - Santa Ana, Costa Rica** Do you feel like data empowers you? Are you energized by enabling business results through data? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union...

  • Senior Specialist, Settlement Accounting Operations

    hace 7 horas

    Santa Ana, Costa Rica Western Union A tiempo completo

    JR0127947Senior Specialist, Settlement Accounting Operations - Santa Ana, Costa RicaDoes playing a meaningful role in Digital Settlement Accounting Operations sound exciting to you? How about bringing your accounting knowledge, attention to detail, and analytical skills to a global business that is committed to moving money for better? Are you interested in...