Senior Analyst Escalations, Customer Care
hace 2 semanas
**Senior Analyst Escalations, Customer Care - Santa Ana, Costa Rica**
Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Senior Analyst Escalations, Customer Care.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
**Better requires process, discipline and simplification**
Here are some skills, attributes, and qualifications you will have:
- High School diploma or degree in business administration, industrial engineering or related.
- Fluency in English (B2) (both written and verbal communications).
- High proficiency in MS Word and Excel.
- Have at least 9 months in NPC department.
- Enjoys working in fast-paced and rapidly changing environment.
- Knowledge of Western Union reporting and transaction monitoring systems.
- Effective communication, analytical and problem solving skills.
- Schedule flexibility required.
- Structured and ability to work independently with time management skills
- No written warnings during the past 6 months
**Join us, and let’s move money for better**
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
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