Analyst, Customer Experience Delivery

hace 2 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Analyst, Customer Experience Delivery** - Santa Ana, Costa Rica**

Are you good at customer service and data analysis? Would you like to be part of a company passionate about moving money for better? Join Western Union as an Analyst, Customer Experience Delivery.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

**Better requires process, discipline, and simplification**

In this role, you will be responsible for conducting analysis and providing insights from quality evaluations, audits, calibrations, speech analytics, and the voice of the customer tools to improve end-to-end customer experience. You will lead functional process reviews, report issues, and give recommendations based on the performed analysis while investigating potential areas for improvements. This will require interaction and collaboration with the different workgroups to discuss areas of improvement and generate ideas that lead to gains both within the quality analysis & process improvement framework as well as from a customer service perspective.

This will involve a high level of communication and liaison with all areas of the business to assist in the implementation of solutions in line with key business objectives and drivers. You will have a strong customer focus together with a solid emphasis on delivery and completion of tasks within agreed timeframes.

For this role, you will need a bachelor’s degree and/or 2 years of experience in the Customer Experience / Operations area or related field. You will also multi-task, adapt to constantly changing processes, grasp new concepts, and integrate quickly to deliver results. Your excellent written and verbal communication skills will allow you to communicate effectively with key internal and external stakeholders. Excel proficiency is a must, and familiarity with any speech analytics tool will be a plus.

**Join us, and let’s connect the world**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package. You will be a whiz with Microsoft Office and good at building relationships with internal & external stakeholders.

LI-GV1

  • Senior Analyst, Customer Analytics

    hace 2 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Analyst, Customer Analytics - **Santa Ana, Costa Rica** Are you ready for a role that takes your analytical skills to a whole new level? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Senior Analyst, Customer Analytics. **Motivated by our values: purpose driven, globally...

  • Customer Service Analyst 1-support

    hace 2 semanas

    Santa Ana, Costa Rica Oracle A tiempo completo

    Customer Service Analyst 1-Support-220009O4 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Global Customer HUB - HSGBU Support Engineer** The HSGBU Support engineer provides dedicated support to Oracle Health Sciences Business Unit and specifically Oracle's Pharmaceutical customers...

  • Digital Translations Analyst

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Translations Analyst - Santa Ana, Costa Rica** Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Digital Translations Analyst. **Western Union powers your pursuit.** We are looking for someone who...

  • Customer Support Specialist

    hace 2 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    The role of the Specialist - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales...

  • Global Digital Translations Analyst

    hace 5 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Translations Analyst - Santa Ana, Costa Rica** Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Digital Translations Analyst. **Western Union powers your pursuit.** We are looking for someone who...

  • Customer Success Manager

    hace 2 semanas

    Santa Ana, Costa Rica Nitel A tiempo completo

    **the position** You are all about the customer! You can't just deliver customer service...you are compelled to deliver AWESOME! You are the liaison between Nitel and the customer and serve as the customer’s advocate. You focus on driving customer engagement and maximizing their perceived value of Nitel’s solutions leading to revenue retention and...

  • Analyst Compensation

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Compensation Analyst - Santa Ana, Costa Rica** Would you like to be part of a multicultural team and interact daily with colleagues worldwide? Are you ready to use your analytical skills, eye for detail, and business acumen? Then it’s time to join Western Union as our next Compensation Analyst. **Western Union powers your pursuit.** You will act as a...

  • Business Analyst, Operations

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Business Analyst, Operations Santa Ana, Costa Rica** Do your talents lie in providing solutions to help optimize our automated processes? Have you got what it takes to help us realize our vision to become one of the world’s biggest FinTech organizations? Join Western Union as a Business Analyst, Operations. **Motivated by our values: purpose driven,...

  • Customer Support Associate

    hace 2 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    **Responsibilities**: - Responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements. - To provide first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence. - Demonstrate high levels of motivation and target...

  • Analyst / Specialist, Marketing

    hace 5 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Analyst / Specialist, Marketing - Santa Ana, Costa Rica** Are you an enthusiastic marketeer ready to join a talented team that helps drive our marketing campaigns? Do you want to unleash your potential in a global fintech company that is passionate for moving money for better? Join Western Union as a Marketing Analyst. **Western Union powers your...