Analyst, Payments

**Analyst, Payments - **Santa Ana, Costa Rica**

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery is meeting customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational enhancements and supporting the digital transformation, including future state forecasting infrastructure build/roll-out? Are you looking for an opportunity to unleash your potential and explore new challenges and concepts? Join Western Union as Analyst, Payments.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

**Better requires process discipline and simplification**

For such a pivotal role, you’ll have a bachelor’s degree with 1 to 3 years of experience working in the financial sector or equivalent. You need to have people management skills with 1 to 2 years of experience as you will be responsible for the personal and professional development of the team/employees. Experience in global payment e-commerce role, focus on customer-not-present transaction, online payments and banking. Knowledge of various payment types and processing flows preferred. Fluency in English with outstanding verbal, writing, and listening skills (B2+). Complete responses to bank inquiries and disputes by preparing comprehensive case reviews. Experience in writing database queries is a plus. Ability to produce datasets and reports for analysis and MS Office proficiency. Excellent analytical, critical thinking and problem-solving skills with attention to details and the ability to effectively communication between business and information technology teams. Willingness to ask questions and ability to quickly grasp and master new concepts and requirements, related to product and process knowledge and flexible and willing to take on different tasks as needed. Ability to manage and prioritize multiple projects and tasks independently and confidence in making instinctual and logical decisions with little or no supervision. Be self-motivated and results-oriented and customer experience mindset. Having an Agile approach and project management (Scrum, Green Belt, JIRA) and/or any other business intelligence tools (Looker, Snowflake, etc.) is a plus and schedule flexibility is a must.

**Join us, and let’s move money for better**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.