Analyst, Payments

**Analyst, Payments **- Santa Ana, Costa Rica**

Are you ready to use your analytical skills and join an advanced UAT/ Production Testing team in a global company? Are you energized by working with others to tackle problems and improve processes? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Analyst, Payments.

**Western Union powers your pursuit.**

In this role, you will be responsible for e-commerce Payments testing for transactional Western Union Apps and Web pages, also business analysis with periodic reporting.

**Role Responsibilities**
- You will support testing on UAT (User Acceptance Testing) and Production environments for the availability of new products, countries, optimizations, and payment methods.
- You will coordinate with different stakeholders the execution, review of results and approvals for the different test phases.
- Also, will provide a key role in running reports to provide analysis for the different payment methods to identify optimizations and issues resolution.
- You will work with teams across the organization and vendors to maintain the operational performance of e-commerce payment systems, which includes addressing issues and doing root cause analysis.
- Detect product performance defects and implement changes.
- Run projects to create, and improve new products, and work with virtual teams across the globe (San Francisco, India, Europe, etc.).
- Support regional managers in the decision-making process and work closely with the operations team to solve issues.

**Role Requirements**
- Education or equivalent experience is required.
- 2-3 years of relevant work experience or equivalent.
- Experience in lower environments testing like QA/UAT or Production environments.
- Experience with Agile methodologies like Scrum, and tools such as JIRA and Confluence.
- You’ll look forward to the opportunity to effectively analyze data and present solid recommendations.
- As an organized person, you’ll easily handle stringent deadlines.
- Good skills in either MS Excel, SQL, or Power Bi (other data analytics and reporting tools would be a plus).
- Experience in writing database queries would be a plus.
- Fluency in English is required (B2+).

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave
- In-house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life Insurance
- Cafeteria Subsidy

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