Global Digital Translations Analyst

**Digital Translations Analyst
- Santa Ana, Costa Rica**

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Digital Translations Analyst.

**Western Union powers your pursuit.**

We are looking for someone who would be part of the team responsible for translation cases to provide resolution on complex scenarios as a Digital Translations Analyst in Western Union.

**Role Responsibilities**:

- You will act as a key part of the digital content process flow, managing the translations process to analyze content tickets, understanding the required efforts for respective translations in order to provide estimated delivery dates, understanding the usage of the internal translation memory for possible content matches, developing effective interdepartmental written and oral communication, managing and monitoring the overall budget, reviewing project costs and looking for budget efficiency, as well as maintaining vendor relationship and stakeholder follow-ups.
- Troubleshoot and validate translated content implementation, report technical issues, provide professional orientation to internal customers about adequate end-to-end processes and systems, and maintain updated documentation (flowcharts, user guides, work instructions, quick cards, glossaries, etc.)
- Also, you should have a complete understanding of the translation workflow to keep track of the process's health and improvements.

**Role Requirements**:

- 1+ year of university bachelor's degree studies completed in Translation or a related field.
- 6+ months of experience in translation using CAT tool, stakeholder management, and customer service.
- HTML and XML knowledge. (preferred)
- Basic knowledge of project management tracking tools, such as Atlassian’s JIRA.(preferred)
- A third language(preferred)
- Strong organizational and planning skills.
- Stakeholder management.
- Team player.
- Tolerance to ambiguity and working in a fast pace environment.
- Self-starter, quick learner, tactical, strong analytical skills, persistent and pragmatic approach to getting things done.
- Attention to detail and ability to break down complex problems into simple ideas.
- Feels comfortable working in technical environments.
- Analytic skills to relate the information documented with the customer experience behavior.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-DJ1 #LI-Hybrid