Program Manager

hace 4 semanas

San José, San José, Costa Rica Lrn Corporation A tiempo completo

About LRN

We are seeking a skilled Program Manager to join our team at LRN Corporation. As a Program Manager, you will be responsible for overseeing the successful delivery of all purchased deliverables for our clients. This includes acting as a main point of contact for all client deliveries, working alongside a Client Success Manager (CSM) who is responsible for client account health and growth.

Your Responsibilities

  • Drive client project plans by understanding client objectives and identifying opportunities for improvement.
  • Work with the CSM to prepare for Renewal.
  • Devises and supports Growth initiatives.
  • Alerts CSM to growth opportunities.
  • Develops detailed resourcing and project plans in Mavenlink to ensure projects are delivered on time and to budget.
  • Monitors projects and oversees other team members Project during project delivery to ensure deliverables meet budget and timeline requirements.
  • Reviews project plans in Mavenlink on a regular basis to ensure the project deliverables remain in line with the budget, schedule, and scope.
  • Undertakes standard RAID (Risks, Assumptions, Issues and Dependencies) analysis and establishes project governance structure and processes.
  • Maintains effective communication with clients and other project stakeholders.
  • Maintains robust reporting of project status to all stakeholders (includes regular 'statement of accounts')
  • Manages client escalations during project delivery and post-implementation; includes day-to-day project issues as well as content, product, tech support and budget issues.
  • Initiates corrective action where necessary to keep projects on track.
  • Continually assesses potential risks and issues; maintains risk and issue logs, and contingency plans.
  • Identifies inter-dependencies between stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated.
  • Manages multiple projects in parallel.
  • Ensures all contract entitlements are in Mavenlink and proactively actions them with the client.
  • Coordinates internally with the localization project team.
  • Co-ordinates with the Resourcing Director to ensure we have the best resource available for each project and managing costs associate.

Requirements

  • Strong Program Management capabilities with 9+ years of Project Management experience.
  • Strong stakeholder management and communication skills.
  • Experience in Mavenlink project management tool.
  • Experience in eLearning projects or development of SAAS projects.
  • Excellent organization and communication skills.
  • Strong interest in the eLearning domain.
  • Excellent team motivator.
  • Budget management, commercial and customer experience.
  • Obsessed with delivering great client service.
  • Organized and detail orientated.
  • Able to zoom out - ability and agility to oversee entire portfolio.
  • Highly professional.
  • Able to manage and co-ordinate multiple teams and projects.
  • Able to multi-task, and work on your own initiative.
  • Understand what makes great training. Willing and able to travel.

  • Senior Program Manager

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Program Manager RoleWe are seeking a highly skilled Program Manager to join our team at Amazon Business. As a Program Manager, you will be responsible for driving end-to-end delivery and communicating results to senior leadership. This role requires 3+ years of experience in program or project management, as well as 3+ years of working cross-functionally...

  • Program Manager II

    hace 1 mes

    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Program Manager IIAmazon Support Services Costa Rica SRL is seeking a highly skilled Program Manager II to join our global risk team. As a key member of our Buyer Risk Prevention (BRP) team, you will play a critical role in making Amazon the safest place to transact online.Key Responsibilities:Project Management: Lead cross-functional projects to...

  • Strategic Program Manager

    hace 1 semana

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is seeking a talented Strategic Program Manager to join our global risk team. As a key member of our Buyer Risk Preventions (BRP) mission, you will be responsible for leading cross-functional projects that drive the delivery of new features, services, products, and systems.Job OverviewOur goal is to make Amazon the...

  • Senior Program Manager, Differentiated Support

    hace 3 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job Title: Senior Program Manager, Differentiated SupportAbout the Role:We are seeking a highly experienced Senior Program Manager to join our team at Amazon Support Services Costa Rica Srl - B20. As a Senior Program Manager, you will be responsible for leading and managing large-scale Continuous Improvement programs that impact our Associates and Selling...

  • Program Manager Lead

    hace 3 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    **Job Overview**We are seeking a highly skilled Program Manager to join our team at Amazon Support Services Costa Rica SRL. As a Program Manager, you will lead cross-functional projects to deliver new features, services, and systems that enhance our customers' experience.The ideal candidate will have a strong bias for action, ability to dive deep into...

  • Deputy Program Manager

    hace 2 semanas

    San José, San José, Costa Rica Blueforce Inc A tiempo completo

    BlueForce, Inc. is seeking a highly skilled Deputy Program Manager to provide expert services in support of task orders located in Costa Rica.Key Responsibilities:- Provide overall responsibility for in-country operations, ensuring high-quality service delivery and adherence to schedules and financial controls.- Interface with the Program Manager and INL...

  • Program Manager

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Program Manager to join our Payroll Program Management team at Amazon Support Services Costa Rica Srl. As a Program Manager, you will be responsible for delivering payroll programs using industry best practices. Your mission will be to support Payroll Operations and their partners to pay employees accurately and on...

  • Program Manager

    hace 3 semanas

    San José, San José, Costa Rica Lrn Corporation A tiempo completo

    **About LRN**We are seeking a skilled Program Manager to join our team at LRN Corporation. As a Program Manager, you will be responsible for overseeing the successful delivery of all purchased deliverables for our clients. You will act as the main point of contact for all client deliveries, working alongside a Client Success Manager (CSM) who is responsible...

  • Program Manager, Fraud Prevention Specialist

    hace 1 mes

    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled Program Manager to join our Buyer Risk Prevention team at Amazon Support Services Costa Rica SRL. As a Program Manager, you will play a critical role in driving the implementation of fraud prevention solutions in established Amazon stores, supporting new and existing payment programs.Key...

  • Digital Transformation Program Manager

    hace 4 semanas

    San José, San José, Costa Rica Publicis Sapient A tiempo completo

    Job Title: Digital Transformation Program ManagerJob Summary:We are seeking a highly skilled Digital Transformation Program Manager to lead our client-facing teams in delivering high-quality digital solutions. As a key member of our Publicis Sapient team, you will partner with clients to drive business transformation and optimize program management across...

  • Deputy Program Manager

    hace 4 semanas

    San José, San José, Costa Rica Sgi Global, Llc A tiempo completo

    Sgi Global, Llc is seeking a Deputy Program Manager to oversee a contract under the Central America Regional Security Initiative (CARSI). This initiative provides funding for the USG to assist the governments of the CARSI countries with police professionalization, justice sector reform, counter narcotics efforts, border security management, crime and...

  • Program Manager II

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking an experienced Program Manager II to join our team at Amazon Support Services Costa Rica Srl. As a key member of our DigiFlex Operations team, you will be responsible for driving strategy and execution for content coverage, quality, and international expansion.About the RoleThis is an exciting opportunity to work in a fast-paced,...

  • Sales Onboarding Program Manager

    hace 5 días

    San José, San José, Costa Rica Smartsheet A tiempo completo

    Role OverviewWe are seeking a highly skilled Sales Onboarding Program Manager to join our team in Costa Rica. As a key member of our Global Field Enablement team, you will play a critical role in developing and implementing sales onboarding programs that drive business growth and productivity.The ideal candidate will have 5+ years of experience in the SaaS...

  • Program Manager, Buyer Abuse Prevention Specialist

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Program Manager to join our Abuse Prevention team. As a Program Manager, you will be responsible for leading highly impactful programs and engaging with cross-functional teams to implement your program strategy and drive execution.About the TeamThe mission of the Abuse Prevention program is to provide the highest...

  • IP Program Manager

    hace 2 semanas

    San José, San José, Costa Rica Intel A tiempo completo

    Job SummaryIntel is shaping the future of technology to help create a better future for the entire world. Our work in pushing forward fields like AI, analytics, and cloud-to-edge technology is at the heart of countless innovations. As an IP Program Manager, you will have the opportunity to use technology to power major breakthroughs and create enhancements...

  • Strategic Program Manager

    hace 2 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are seeking a highly skilled and detail-oriented Strategic Program Manager to join our team. As a key member of our Customer Trust department, you will play a crucial role in driving business growth and ensuring customer satisfaction.Key Responsibilities:Develop and implement strategic plans to prevent and detect...

  • Strategic Account Services Program Manager

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Program Manager to join our Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica Srl. As a Program Manager, you will be responsible for executing programs focused on delivering new and existing features, processes, product, or systems with high ownership.About the RoleThe SAS Business...

  • Payroll Program Manager: Delivering Results

    hace 1 día

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Company Overview:We are Amazon Support Services Costa Rica Srl, a dynamic organization that values excellence in all aspects of our business. Our mission is to provide exceptional support to our customers while fostering a culture of innovation and collaboration.Estimated Salary: $80,000 - $110,000 per year based on experience and qualifications.Job...

  • Senior Program Manager, Community Risk Specialist

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Program Manager to join our Community Risk team at Amazon Support Services Costa Rica Srl. As a Senior Program Manager, you will be responsible for building mechanisms to detect and eliminate fake reviews, working closely with cross-functional teams in engineering, data science, legal, and other groups.About...

  • Senior Program Manager, Community Risk

    hace 2 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Are you looking for a challenging role that requires data analysis and program management skills? We are seeking a Senior Program Manager to lead our Community Trust team in detecting and eliminating fake reviews.About the role:Develop and implement process improvements to detect and eliminate fake reviewsPartner with cross-functional teams to develop...