Program Manager

hace 3 semanas

San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking a highly skilled Program Manager to join our Payroll Program Management team at Amazon Support Services Costa Rica Srl. As a Program Manager, you will be responsible for delivering payroll programs using industry best practices. Your mission will be to support Payroll Operations and their partners to pay employees accurately and on time, with the highest controllership and customer obsession, and at the lowest cost to Amazon.

About the Role

As a Program Manager, you will be accountable for the end-to-end program life cycle, driving each initiative from inception to fruition, while successfully transitioning those services/transformations. You will develop an in-depth understanding of Amazon's payroll products, Amazon and Payroll system architectures, cross-functional dependencies, and business models. You will also develop critical relationships to enable you to earn the trust of your end customers, partners, and stakeholders and drive transformation initiatives through to fruition.

Key Responsibilities

  • Accountable for the end-to-end program life cycle, driving each initiative from inception to fruition, while successfully transitioning those services/transformations.
  • Develop an in-depth understanding of Amazon's payroll products, Amazon and Payroll system architectures, cross-functional dependencies, and business models.
  • Develop critical relationships to enable you to earn the trust of your end customers, partners, and stakeholders and drive transformation initiatives through to fruition.
  • Use expertise and judgment to select stakeholders to determine the right goals, inform decisions, and design long-term solutions. Able to deliver independently and take the lead on initiatives.
  • Handle complex problems/efforts, decisions, and escalations. Mitigates long-term risks and finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.
  • Determine the strategy and where to simplify or extend solutions for the best outcome. Drive the use of best practices.
  • Streamline project delivery across FinOps Payroll Transformation by standardizing project communications, execution, and documentation, ensuring consistent, scalable global processes.
  • Gathers requirements from appropriate business owners, writes clear and detailed functional specifications, prioritizes features, and drives technical scoping as needed, engaging and influencing all critical dependent stakeholders (internal and external to Amazon).
  • Assess and defines customer value or impact and criteria for measuring project success.
  • Drive continuous process improvement by collaborating with stakeholders on the design of new solutions that enhance business performance and achieve established Payroll goals.
  • Identifies and evaluates potential risks/obstacles with minimal direction. Determines appropriate corrective action.
  • Create and deliver White Papers on program opportunities via automation, standardization, and deprecation of non-value add activities.

About the Team

Our team is passionate about delivering payroll programs using industry best practices. We are a team of Program Managers who support and deliver programs using industry best practices. Our mission is to support Payroll Operations and their partners to pay employees accurately and on time, with the highest controllership and customer obsession, and at the lowest cost to Amazon.

Requirements

  • Formal Project Management qualification (PMP, Prince2 equivalent)
  • Experience in Payroll and/or HR industry
  • Knowledge and experience of different systems, such as Human Capital Management

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