Business Relationship Manager

hace 1 semana


San José, San José, Costa Rica Equifax A tiempo completo

At Equifax, we're seeking a talented Business Relationship Manager to join our team. In this role, you'll be responsible for managing ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts.

Key Responsibilities:

  • Manage ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts.
  • Serve as the prime point of contact to the client(s) regarding overall and day-to-day service delivery and client satisfaction with service delivery.
  • Establish programs and maintain quality standards of existing products and services.
  • Verify that critical systems are performing as expected.
  • Maintain and monitor tools that allow for automated file moving and file loading.
  • Fulfill client requests for account setups, file loads, etc.
  • Input / Migrate contract into C2O
  • Identify opportunities (based on the type of issues reported) to provide updates to the current process.

Requirements:

  • 1- 2 years of experience using Advanced Excel and Google Sheets
  • English level B2+/C1
  • 1+ years of experience in data analysis


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