Customer Relationship Specialist
hace 1 semana
Appvance is a leading provider of AI-powered testing solutions. We are looking for a skilled Customer Success Manager to join our team and help us deliver exceptional results for our clients.
The ideal candidate will have a proven track record of success in Customer Success, with experience working with large, complex customers. They will be responsible for managing the customer relationship, ensuring that their needs are met, and driving business outcomes.
This is a unique opportunity to join a growing company and make a meaningful impact. Our team is passionate about delivering exceptional results and making a difference in the lives of our clients.
Responsibilities:
- Manage the customer relationship, including identifying opportunities for growth and development
- Develop and execute customized plans to meet the customer's specific needs
- Collaborate with cross-functional teams to ensure seamless delivery of services
- Identify and mitigate potential risks and challenges
- Monitor and report on key performance indicators (KPIs) to measure customer success
- Continuously seek opportunities to improve processes and procedures to enhance customer experience
Requirements:
- 4+ years' experience in Customer Success, with a focus on large, complex customers
- Proven track record of success in driving business outcomes and meeting customer needs
- Strong understanding of customer relationship management principles and practices
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and collaboratively as part of a team
- Proficient in Microsoft Office Suite and other relevant tools
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