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Contractual Relationship Manager

hace 3 semanas

San José, San José, Costa Rica Equifax A tiempo completo

About the Role

We are seeking a skilled Contractual Relationship Manager to join our team at Equifax. In this role, you will be responsible for managing ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts.

Key Responsibilities

  • Manage ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts.
  • Serve as the prime point of contact to the client(s) regarding overall and day-to-day service delivery and client satisfaction with service delivery.
  • Establish programs and maintain quality standards of existing products and services.
  • Verify that critical systems are performing as expected.
  • Maintain and monitor tools that allow for automated file moving and file loading.
  • Fulfill client requests for account setups, file loads, etc.
  • Input / Migrate contract into C2O

Requirements

  • 1- 2 years of experience using Advanced Excel and Google Sheets
  • English level B2+/C1
  • 1+ years of experience in data analysis

What Sets You Apart

  • Advance Excel Certification
  • Knowledgeable on Vlookup, Hlookup, if, countif, sumif, Pivot tables, macros, etc.
  • Working with large amounts of data (i.e., 50,000+ rows and multiple columns)
  • Experience in SFDC (Sales Force) or any other onboarding tool
  • Experience in C2O