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Delinquent Account Resolution Specialist
hace 2 semanas
The Delinquent Account Resolution Specialist will be responsible for analyzing customer delinquencies, developing solutions to resolve these issues in a timely and effective manner. The role involves providing customer service regarding collections issues, preparing reports, processing refunds, reviewing account adjustments, resolving client discrepancies, and short payments.
Key responsibilities include monitoring and maintaining assigned accounts, handling customer calls, processing small balance write-offs, customer reconciliations, and credit memos. The specialist will also collaborate with sales and senior management to accelerate the collection process, communicate effectively with the sales department, and follow up on customer past due balances.
The ideal candidate will have experience in collections or accounts receivable, with strong English language skills (written and oral) and 1-2 years of customer service experience. The successful candidate will be able to work under pressure, complete tasks with limited supervision, and demonstrate problem-solving skills, conflict resolution, and multi-tasking abilities.
We offer a comprehensive compensation package, including healthcare benefits, on-site medical services, life insurance, gym facilities, collaborative workspaces, free transportation, and parking. Additionally, we provide subsidized cafeteria options and opportunities for career growth through our online learning platform.
In accordance with our commitment to diversity and inclusion, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
