Resolution Center Analyst
hace 4 días
**Job Description**:
**This is a regional support position and will be accountable and responsible for the front office support effectively and with outstanding customer service to the internal clients (local stakeholders) and external clients (suppliers), providing solutions to all kinds of queries related to the STS process: procurement, vendor set-up, invoice processing, and payments. All the support is applicable to all markets in the Americas with a special focus on Canada/US and Brazil.**:
**The responsibilities of the Resolution Center Analyst is to ensure**:
- ** Effectively escalate issues to Tier II, other teams, or manager when support is needed to find a resolution.**:
- ** Work closely with other STS teams to support the resolution of the cases received, related to the STS operation.**:
- ** Proactively follow up on the unresolved cases to avoid aging and to find a quick resolution.**:
- ** Manage urgent and expedite requests as well as bulk requests.**:
- ** Experience in AP troubleshooting, reconciliation, and Account Payables processes.**:
- **Assist in communications that need to be sent to internal business customers and/or vendors.**:
- ** To train coworkers, vendors, or internal stakeholders in the STS processes under the Resolution Center scope if is required.**:
- ** Identify opportunity areas within the processes and make recommendations and implement process optimizations.**:
- ** Effectively escalate issues to the AMS team (technical support) when a system issue is identified in the SAP ARIBA system.**:
**Requirements**:
**Education**: bachelor’s degree in business administration, accounting, finance, or Industrial Engineering.**:
**Experience**: Experience in Procurement to Pay (PTP) processes**:
- **Account Payables/Troubleshooting**: Must**:
- ** Procurement: Preferred**:
- ** Vendor Master Data: Preferred**:
- ** Payments: Preferred**:
- ** Travel & Expenses: Preferred**:
**Needs to be a good communicator as stakeholders and vendors would receive remote support.**:
**Languages**:English advanced/ Portuguese (preferable)**:
**Search Firm Representatives Please Read Carefully**
**Employee Status**:
Regular
**Relocation**:
No relocation
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Hybrid
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R197551
-
Resolution Center Analyst
hace 4 días
San José, Costa Rica MSD A tiempo completo**Job Description**: This is a regional support position and will be accountable and responsible for the front office support effectively and with outstanding customer service to the internal clients (local stakeholders) and external clients (suppliers), providing solutions to all kinds of queries related to the STS process: procurement, vendor set-up,...
-
Resolution Center Manager
hace 4 horas
San José, Costa Rica Msd A tiempo completo**Resolution Center Manager Job Description**We are looking for a skilled StS (Source to Settle) Resolution Center Manager who can lead our representatives to better performance and improve service qualityThe StS Resolution Center Manager will assist in establishing team objectives, provide representatives with opportunities to expand their knowledge of...
-
Dispute Resolution Analyst
hace 7 días
San Antonio, Costa Rica Stryker A tiempo completo**Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...
-
Issue To Resolution Analyst
hace 4 horas
San José, Costa Rica Msd A tiempo completoIssue to resolution analystThis position is responsible for the resolution of escalated issues coming through Account Payables processing.The scope of the position includes supporting employee and vendor inquiries pertaining to procurement, payment and invoice processes across the region.Additionally, this position will be required to maintain a high...
-
Data Analyst, Escalation Resolution Expert
hace 2 días
San José, San José, Costa Rica Western Union A tiempo completoAbout the RoleWe are seeking a skilled Data Analyst to join our team as an Escalation Resolution Expert. In this role, you will play a key part in investigating and resolving highly escalated customer concerns at Western Union.Key Responsibilities:Use advanced data analytics to identify and resolve customer escalation issues.Perform root cause analysis to...
-
Support Center Technician
hace 22 horas
San José, Costa Rica L. L. Bean A tiempo completoWe invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside.Come join us.Because on the inside we're all outsiders.And if it's outside, we're all in.**Job Description**:This is a permanent position with a flexible schedule.May work on weekends as part of the 5 days shiftPosition Purpose: Provide solid...
-
Claims Resolution Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Grupo Stt A tiempo completoAbout UsGrupo Stt is a leading management consulting and outsourcing firm focused on helping organizations achieve peak performance in their back-office operations.Salary and BenefitsOur base salary for this position is $635,000 colones, and we offer a bonus of $180,000 colones paid after 60 days. We also provide a monthly transportation subsidy of $30,000...
-
Dispute Resolution Analyst
hace 2 días
San Antonio, Costa Rica Stryker A tiempo completo**Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...
-
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Our commitment to innovation has earned us a spot among the 100 Best Companies to work for, as recognized by FORTUNE.We're proud to have been named in the 100 'World's Most Innovative Companies'...
-
Qa Analyst
hace 22 horas
San José, Costa Rica Crg Solutions A tiempo completo**Job Summary**:**Key Responsibilities**:- Monitoring the quality of customer service provided by call center agent, monitoring the quality of the company's products or services by conducting inspections and quality testing.They may also review quality reports and metrics to identify issues and trends.- Establishing quality standards, responsible for...
-
Dispute Resolution Analyst Ii
hace 23 horas
San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...
-
Solution Center Expert
hace 7 días
San Francisco, Heredia, Costa Rica Re:Sources Global A tiempo completoCompany OverviewAt Re:Sources Global, we are committed to delivering exceptional customer service experiences. We strive to provide a world-class support experience for our customers and partners by identifying and resolving problems on various technologies.Job SummaryWe are seeking a highly skilled and professional individual to join our team as a Solution...
-
Financial Analyst
hace 2 días
San José, San José, Costa Rica Pfizer A tiempo completoAbout PfizerPfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation that has been delivering high-quality financial services since its inception. With a global presence in multiple regions, GFS Shared Services has become a trusted partner for Pfizer's worldwide businesses.Job OverviewThe Chargeback Analyst will be...
-
Senior Associate, Incident Analyst
hace 3 días
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY As part of EP&S Digital Command One (DC1), Global Command Center (GCC) provides leadership and direction to ensure Digital services are stable and performing for Pfizer’s critical business processes through proactive monitoring and event management. Members of the GCC work with cross functional teams to ensure key resources are engaged and...
-
Senior Associate, Incident Analyst
hace 18 horas
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARYAs part of EP&S Digital Command One (DC1), Global Command Center (GCC) provides leadership and direction to ensure Digital services are stable and performing for Pfizer's critical business processes through proactive monitoring and event management.Members of the GCC work with cross functional teams to ensure key resources are engaged and focused...
-
German Defect Resolution Professional
hace 5 días
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAt Amzn Support Srvcs Costa Rica, we're seeking a highly analytical and investigative professional to join our team as a German Defect Resolution Specialist. As a member of our Vendor Chargeback Dispute Management team, you will play a crucial role in resolving vendor chargebacks and ensuring that our internal processes are optimized to reduce and prevent...
-
AP Transaction Specialist
hace 3 días
San José, San José, Costa Rica Zoetis A tiempo completo**Company Overview**Zoetis is a leading animal health company dedicated to developing innovative solutions for the global animal health industry. Our commitment to innovation, quality, and customer satisfaction has made us a trusted partner for farmers, veterinarians, and pet owners worldwide.**Job Summary**We are seeking an experienced AP Transaction...
-
Hr Specialist
hace 22 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree or 2+ years equivalent experience- 2+ years contact center and/or contact operations experience in a corporate environment, or equivalent experience.May be substituted for 2+ years HR experience.- Bi-lingual in Spanish and EnglishJob summaryJoin Amazon's HR Employee Resource Center (ERC) team and help make a difference for all Amazonians!We...
-
Cyber Security Operations Analyst
hace 22 horas
San José, Costa Rica Equifax A tiempo completoAs a Security Analyst, you will have the opportunity to collaborate to monitor, detect and respond to security threats along the global organization.While interacting with other teams across Cyber Security you will conduct security investigations and be able to learn and get experience with each incident.The level 1 Security Operations Center (SOC) analyst's...
-
Workforce Analyst
hace 22 horas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is seeking change agents to join our Support Operations - Workforce Management (WFM) Team as a **Workforce** **Analyst (Forecasting)**.You have a broad understanding of the Workforce Management function and a proven working knowledge of forecasting, scheduling, and real-time management methodologies.This important role will report to a Manager of...