![Teleperformance](https://media.trabajo.org/img/noimg.jpg)
Customer/cardholder Support Specialist
hace 3 semanas
The Customer/Cardholder Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience.
**Key Responsibilities and Accountabilities**
- Supported transactions may be added or deleted at sole discretion of Client as mutually agreed.
- Assists cardholders regarding questions on their accounts
- Answers telephone and interacts with cardholders in a professional manner
- Facilitates problem resolution in accordance with Client policy and procedure
- Updates and notates cardholder information within the Client’s CRM
- Completes necessary/approved steps/procedures to initiate account transactions and investigations
- Informs cardholders of billing disputes procedures including transferring call to internal Client departments for support as defined by procedure
- Performs verification and activation of new and re-issued cards
- Maintains knowledge of current Client policy and procedure changes and updates
- Assists other associates and may take escalated calls from cardholders
**Main Job Requirements**
**Education and Specific Training**
- Highschool diploma
**Required Skills**:
- Basic computer orientation
- English B1+
**Competencies and Specific Skills**
- Excellent written and verbal communication(Communications Skills)
- Customer Oriented
- Interpersonal Skills
Pay: ₡450,000.00 - ₡550,000.00 per month
**Language**:
- English (required)
**Location**:
- San José, Provincia de San José (required)
-
Customer Service Specialist
hace 7 días
San José, Costa Rica Teleperformance Costa Rica A tiempo completoThe Customer Service Specialist is an integral member of the customer experience team working directly with customers to provide an exceptional customer experience. **Responsibilities**: - Supported transactions may be added or deleted at sole discretion of Client as mutually agreed. - Assists cardholders regarding questions on their accounts - Answers...
-
Customer Support Specialist
hace 10 horas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleWe are seeking a skilled customer support specialist to join our team at Tebra. As a key member, you will play a vital role in shaping our product and processes by serving as the customer's advocate.Your unique insight into challenges faced by clients will help us better serve them. We value teamwork and commitment, fostering growth within our...
-
Customer Support Representative
hace 6 días
San José, San José, Costa Rica Scalelab Inc A tiempo completoA leading online retailer of spare parts is seeking a Customer Support Specialist to provide exceptional assistance to customers during pre-sale and post-sale periods.Job DescriptionWe are looking for an experienced professional to join our team as a Customer Support Specialist. In this role, you will be responsible for identifying customer needs and...
-
Remote Work Opportunity
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are looking for a highly skilled Customer Support Specialist to join our remote team at Amzn Support Srvcs Costa Rica. In this role, you will provide top-notch customer service to our clients through various communication channels, including email, phone, and chat. Your goal will be to resolve customer complaints and concerns in a timely and...
-
Associate Customer Support Specialist
hace 6 días
San José, Costa Rica cloudpay A tiempo completoCloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base. The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...
-
Customer Service Specialist, Support Expert
hace 3 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoJob DescriptionAt Amazon Support Services Costa Rica Srl - B20, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our users.Key Responsibilities:Respond to App Reviews: Monitor and respond to app reviews within 3...
-
Customer Support Specialist
hace 10 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob SummaryWe are seeking a skilled Customer Support Specialist to provide exceptional client software support and respond to routine and emergency support calls from clients and support staff.Key Responsibilities:Troubleshoot product and technical issues, ensuring timely resolution and customer satisfaction.Determine the severity and scope analysis of...
-
Support Specialist
hace 4 semanas
San José, Costa Rica Webxloo, LLC A tiempo completoJob Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...
-
Customer Support Specialist
hace 10 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to clients, including Tier 1 and Tier 2 support.Key ResponsibilitiesProvide technical assistance to customers via various communication channelsEvaluate and troubleshoot...
-
Associate Customer Support Specialist
hace 4 semanas
San José, Costa Rica Cloudpay A tiempo completoCloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base.The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...
-
Senior Customer Support Specialist
hace 4 semanas
San José, Costa Rica Convera A tiempo completoAre you passionate about providing a world-class customer experience?Do you want to unleash your potential for a global FinTech that is passionate about moving money for better?Do you want to further your career in Financial Services?If so, join Convera as a Senior Customer Support Specialist.**Motivated by our values**: Customer Champions, Growth Minded,...
-
Customer Support Specialist
hace 10 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianWe are a global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society.Our culture is built on teamwork, passion, and purpose.We strive for diversity, have a growth mindset, and collaborate often to make things happen.Job OverviewThe Customer Support Specialist will...
-
Amazon KDP Support Specialist
hace 10 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoOverview Amzn Support Srvcs Costa Rica is a leading provider of innovative customer solutions. Our team thrives on delivering exceptional experiences for our customers. As a KDP Support Specialist, you will be the face of our company, interacting with publishers and content providers to ensure their concerns are addressed promptly.
-
Junior Customer Support Specialist
hace 7 días
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo**Overview:**We are seeking a highly motivated and organized Junior Customer Support Specialist to join our Contact Center team. As a key contributor, you will be responsible for providing top-notch customer support and driving business results.Main Duties:Respond to inbound calls from retailers and provide solutions to their queries.Collaborate with...
-
Customer Engagement Specialist
hace 10 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAt Amzn Support Srvcs Costa Rica, we are seeking a skilled Customer Engagement Specialist to join our team. As a key member of our sales department, you will be responsible for identifying business opportunities and building relationships with clients to drive revenue growth.In this role, you will:Prospect and build a pipeline of potential clients by...
-
Customer Support Specialist
hace 3 días
San José, Costa Rica Convera A tiempo completoCustomer Support Specialist - Ops - Customer ServiceThe role of the Specialist - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre- and post-transaction queries, driving Client satisfaction and retention.This role supports and encourages Clients in using online digital tools and identifies...
-
Customer Support Specialist
hace 4 semanas
San José, Costa Rica Bitfinex A tiempo completoHow We WorkWe're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.Our team is globally distributed, so clear communication is critical.We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users.If you get excited about being in an industry that is breaking new...
-
Customer Experience Specialist
hace 10 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Summary:This role is part of the Program Management team, focusing on Customer Experience within Amazon's Joining Journey teams. As a Customer Experience Specialist, you will serve as the main point of contact for Engagement Leaders and customers in creating intakes from the business.
-
Technical Support Specialist
hace 10 horas
San José, San José, Costa Rica Clearsource A tiempo completoTechnical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Clearsource.This is an opportunity to leverage your technical expertise to deliver exceptional support experiences for our customers.Key Responsibilities:Provide expert technical support to customers and prospects, utilizing your in-depth knowledge of...
-
Customer Suport Specialist
hace 3 semanas
San José, Costa Rica ScaleLab Inc A tiempo completoA leading US based online retailer of spare parts is looking for a Customer Support Specialist to assist our customers in pre-sale and post sale periods while using our products and services. **Responcibilities** - Identify customer needs and help customers in pre-sale and post-sale periods - Follow up with customers to ensure their issues are resolved -...