![Teleperformance](https://media.trabajo.org/img/noimg.jpg)
Customer/cardholder Support Specialist
hace 3 semanas
The Customer/Cardholder Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience.
**Key Responsibilities and Accountabilities**
- Supported transactions may be added or deleted at sole discretion of Client as mutually agreed.
- Assists cardholders regarding questions on their accounts
- Answers telephone and interacts with cardholders in a professional manner
- Facilitates problem resolution in accordance with Client policy and procedure
- Updates and notates cardholder information within the Client’s CRM
- Completes necessary/approved steps/procedures to initiate account transactions and investigations
- Informs cardholders of billing disputes procedures including transferring call to internal Client departments for support as defined by procedure
- Performs verification and activation of new and re-issued cards
- Maintains knowledge of current Client policy and procedure changes and updates
- Assists other associates and may take escalated calls from cardholders
**Main Job Requirements**
**Education and Specific Training**
- Highschool diploma
**Required Skills**:
- Basic computer orientation
- English B1+
**Competencies and Specific Skills**
- Excellent written and verbal communication(Communications Skills)
- Customer Oriented
- Interpersonal Skills
Pay: ₡450,000.00 - ₡550,000.00 per month
**Language**:
- English (required)
**Location**:
- San José, Provincia de San José (required)
-
Customer Service Specialist
hace 6 días
San José, Costa Rica Teleperformance Costa Rica A tiempo completoThe Customer Service Specialist is an integral member of the customer experience team working directly with customers to provide an exceptional customer experience. **Responsibilities**: - Supported transactions may be added or deleted at sole discretion of Client as mutually agreed. - Assists cardholders regarding questions on their accounts - Answers...
-
Associate Customer Support Specialist
hace 5 días
San José, Costa Rica cloudpay A tiempo completoCloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base. The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...
-
Support Specialist
hace 4 semanas
San José, Costa Rica Webxloo, LLC A tiempo completoJob Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...
-
Support Specialist
hace 3 semanas
San José, San José, Costa Rica Webxloo, LLC A tiempo completoJob Overview:We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues.Responsibilities: Assist clients with product inquiries,...
-
Associate Customer Support Specialist
hace 3 semanas
San José, San José, Costa Rica cloudpay A tiempo completoCloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base. The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...
-
Customer Interaction Specialist
hace 4 semanas
San José, Costa Rica Cloudera A tiempo completoBusiness Area: Support **Job Description**: We (the Customer Interaction Specialist team) are looking for an individual with great communication, listening and customer service skills who has a passion for making our customers journey successful.You will join a team of highly skilled engineers who are responsible for delivering Cloudera’s support...
-
Customer Service Specialist
hace 4 semanas
San José, Costa Rica Arxada A tiempo completoArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...
-
Customer Onboarding Specialist
hace 4 semanas
San José, Costa Rica Smartsheet A tiempo completoThe Billing Operations Customer Onboarding Specialist is responsible for ensuring the accuracy of customer master and contract information in order to ensure trouble-free customer billing and collection. The Customer Onboarding Specialist plays a key role in ensuring the accuracy of all Smartsheet subscriptions and services billings. At Smartsheet, we are...
-
Customer Interaction Specialist
hace 3 semanas
San José, San José, Costa Rica Cloudera A tiempo completoBusiness Area:SupportJob Description:We (the Customer Interaction Specialist team) are looking for an individual with great communication, listening and customer service skills who has a passion for making our customers journey successful.You will join a team of highly skilled engineers who are responsible for delivering Cloudera's support services. Our...
-
Customer Service Specialist
hace 3 semanas
San José, San José, Costa Rica Arxada A tiempo completoArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...
-
Product Support Specialist French
hace 4 semanas
San José, Costa Rica Teleperformance Costa Rica A tiempo completoAre you passionate about customer advocacy and technical support? We are looking for a **Product Support Specialist **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech...
-
Customer Acquisition Specialist
hace 2 semanas
San José, Costa Rica Prime Choice Funding, Inc. A tiempo completo**Job Requirements for Customer Acquisition Specialist**: **Commitment to Training**: Applicants must be willing to participate in our comprehensive training program designed to equip them with the necessary tools for success. Join Prime Choice Funding as a Customer Acquisition Specialist and take the first step towards a rewarding career path with ample...
-
Customer Success Specialist
hace 3 semanas
San José, San José, Costa Rica HireLATAM A tiempo completoWE ARE HIRING:Customer Success Specialist (LATAM)9 am to 5 pm CDT (Monday through Friday)Overview:This role provides internal support to the sales team, managing contracts, paperwork, renewals, sales metrics, and essential documents. It also involves direct communication with clients to ensure timely payments and assist with required forms, along with...
-
Sea Logistics Customer Care Specialist
hace 5 días
San José, Costa Rica Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide...
-
Customer Success Specialist
hace 4 semanas
San José, Costa Rica HireLATAM A tiempo completo**WE ARE HIRING**: **Customer Success Specialist (LATAM)** 9 am to 5 pm CDT (Monday through Friday) **Overview**: This role provides internal support to the sales team, managing contracts, paperwork, renewals, sales metrics, and essential documents. It also involves direct communication with clients to ensure timely payments and assist with required forms,...
-
Business Support Specialist
hace 1 mes
San Rafael de Escazú, Costa Rica Roche A tiempo completoThe Position As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub long term outcomes and strategy as well as excellent delivery of our various digital operations priorities. You are responsible for supporting and executing different initiatives, you work with relevant stakeholders on how to further...
-
Product Support Specialist
hace 3 semanas
San José, Costa Rica Teleperformance A tiempo completoThe Product Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience. This role is responsible for providing product support for Insulet OmniPod System (for insulin and injectable drugs). The specialist is the internal advocate for new and current customers needing...
-
Product Support Specialist French
hace 3 semanas
San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completoAre you passionate about customer advocacy and technical support? We are looking for a Product Support Specialist to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possibleCompetencies: Comunication Skills, Customer Advocacy, Tech Savvy,...
-
Customer Service Specialist, Wondery
hace 3 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoExperience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as StripeKey job responsibilities Monitor and respond to app reviews, with responses being...
-
Customer Support Specialist
hace 4 semanas
San José, Costa Rica Teleperformance Costa Rica A tiempo completo**Overview**:As an agent, you will act as a liaison, provide product/services information, and answer questions via phone calls related to general inquiries about our internet service, and basic technical support. **Competencies**:Identify and define problems, Active Listening, and Empathy **Responsibilities** - Provide accurate, valid, and complete...