Customer Service Specialist

hace 6 días


San José, Costa Rica Teleperformance Costa Rica A tiempo completo

The Customer Service Specialist is an integral member of the customer experience team working directly with customers to provide an exceptional customer experience.

**Responsibilities**:

- Supported transactions may be added or deleted at sole discretion of Client as mutually agreed.
- Assists cardholders regarding questions on their accounts
- Answers telephone and interacts with cardholders in a professional manner
- Facilitates problem resolution in accordance with Client policy and procedure
- Updates and notates cardholder information within the Client’s CRM
- Completes necessary/approved steps/procedures to initiate account transactions and investigations
- Informs cardholders of billing disputes procedures including transferring call to internal Client departments for support as defined by procedure
- Performs verification and activation of new and re-issued cards
- Maintains knowledge of current Client policy and procedure changes and updates
- Assists other associates and may take escalated calls from cardholders

**Requirements**:
Technical Skills
- Basic computer orientation
- English B1+

Competencies and Specific Skills
- Excellent written and verbal communication(Communications Skills)
- Customer Oriented
- Analytical Ability
- Interpersonal Skills
- Problem Solving

Pay: ₡490,000.00 - ₡550,000.00 per month

**Language**:

- english (required)



  • San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...


  • San José, San José, Costa Rica DSV A tiempo completo

    Time Type: Full Time Puesto: Customer Service Specialist, Air Deseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles intermedio - avanzado Características y Habilidades: Habilidades en comunicación Servicio al cliente Trabajo en equipo Trabajo bajo presión Flexibilidad de horario ( atención de urgencias y necesidades...


  • San José, Costa Rica DSV A tiempo completo

    Time Type: Full Time Puesto: Customer Service Specialist, Air Deseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles intermedio - avanzado Características y Habilidades: Habilidades en comunicación Servicio al cliente Trabajo en equipo Trabajo bajo presión Flexibilidad de horario ( atención de urgencias y necesidades...

  • Customer Service

    hace 3 semanas


    San José, Costa Rica Triple Digital A tiempo completo

    We are currently seeking a motivated and detail-oriented individual to join our team as a Customer Service Specialist. Tipo de puesto: Tiempo completo Sueldo: ₡500,00 - ₡600,00 al mes Fecha límite para postularse: 30/04/2024


  • San José, Costa Rica DSV A tiempo completo

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82446 Time Type: Full Time Puesto: Customer Service Specialist, Air Deseable: - Estudiante de Administración Aduanera, Comercio Internacional o similar -...


  • San José, San José, Costa Rica DSV A tiempo completo

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 82446Time Type: Full TimePuesto: Customer Service Specialist, AirDeseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles...


  • San José, Costa Rica Legal Management Group A tiempo completo

    **Job description** We need an ambitious, sensitive, and outgoing Customer Service: Consultant/Intakes Specialist to join our team for a long-term position at our fast-paced, established firm. We are looking for individuals who can pay very close attention to detail and get required information from potential and existing clients. The intake specialist...


  • San José, San José, Costa Rica DSV A tiempo completo

    Puesto: Customer Services SpecialistMarítimo-TerrestreDeseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles intermedio avanzadoCaracterísticas y Habilidades: Habilidades en comunicación Servicio al cliente Trabajo en equipo Trabajo bajo presión Flexibilidad de horario ( atención de urgencias y necesidades operativas...


  • San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...


  • San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...


  • San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.Our Global Business Services (GBS) Spoke, based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio,...


  • San José, Costa Rica Prime Choice Funding, Inc. A tiempo completo

    **Job Requirements for Customer Acquisition Specialist**: **Commitment to Training**: Applicants must be willing to participate in our comprehensive training program designed to equip them with the necessary tools for success. Join Prime Choice Funding as a Customer Acquisition Specialist and take the first step towards a rewarding career path with ample...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is considered one of the most well-connected companies globally, working on cutting-edge technology to enhance various aspects of daily life. We partner with renowned brands, including eight of the top 10 banks and four of the top 5 global technology companies. Our team consists of talented individuals who enjoy an innovative work culture and...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as StripeKey job responsibilities Monitor and respond to app reviews, with responses being...