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Order to Cash Analyst
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Why Patients Need You
How You Will Achieve It
These responsibilities include but are not limited to the following:
- Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables.
- Coordinate customer account resolution with internal parties and execute on agreed collection strategies.
- Refund issuance (review, obtain approvals, and confirm).
- Contribute to AR KPI reporting & analysis on performance of AR ledger.
- Research and support resolution of open disputes. Coordinate with relevant internal stakeholders and customer to support timely close-out of open disputes.
- Effectively communicate to peers and management with regards to work tasks and deadlines.
- Manage and resolve escalations in a timely manner ensuring appropriate management oversight where necessary.
- Manage time effectively and communicate to peers and management with regards to work tasks, status and deadlines.
- Maintain receipt records, files and documentation in an organized manner.
- Share audit documentation to support periodic SAP PC control performance and internal/external audit programs.
- Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements.
**Qualifications**:
Education and Experience
- Business English language skills (written and verbal) required.
- Degree in Finance or Economics or Accounting preferred.
- Ability to work in a high-performing team environment.
- Strong interpersonal skills and ability to communicate with diverse groups and individuals.
- Demonstrated ability to work on own initiative.
- Strong verbal and written communication skills.
- Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas.
- Experience in Accounts receivable and/or broader Order to Cash function preferred.
- Experience of working in cross-functional and multi-cultural team an advantage.
- Experience with financial shared services preferred.
- English and Local Language requirements to support effective engagement with Customers and colleagues/business partners as needed.
- Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required.
- SAP ERP system experience preferred including FSCM Collections and Dispute Mgt.
Work Location Assignment: Flexible
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Finance & Accounting
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