Senior Operations Manager, Content Publishing and Quality Assurance

hace 18 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Job Overview

We are seeking an experienced Senior Operations Manager to join our Prime Video DigiFlex Operations team in Costa Rica. As a key member of our leadership team, you will be responsible for driving strategy and execution for content coverage, quality, and international expansion.

About the Role

The successful candidate will have a proven track record of leading successful program and operation teams, sound business judgment, bias for process improvement; and ability to think strategically and creatively to solve business problems, prioritize goals and optimize resource allocation.

Key Responsibilities
  1. Manage a 10 to 15 member team on tasks associated to content publishing, quality and data labeling.
  2. Provide end-to-end support for optimization of task-related to day-to-day operations, team productivity, customer experience, and workforce metrics.
  3. Manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning.
  4. Work with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.
  5. Proactively gather, analyze, and share data with management to influence business decisions.
  6. Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
  7. Cover all internal tool-related issues escalated by the tech teams and ensure timely response to all escalations.
Requirements
  • Certified or trained in Lean Six Sigma methodology.
  • Experience and proficiency in post house/Studios industry in the content publishing or quality management domain.
  • Experience and understanding of digital media and/or digital video supply chain.
  • Data analysis experience either through professional experience or educational qualification.
  • Ability to thrive in a dynamic and ambiguous environment.
  • Strong analytical and problem-solving skills.
Estimated Salary Range: $60,000 - $80,000 per year

  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is seeking an experienced Content Operations Manager to lead our DigiFlex Operations team. This is an exciting opportunity to shape the future of content publishing and quality management for Prime Video.Company OverviewWe are a group of entertainment enthusiasts passionate about ensuring all our customers around the...


  • San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    About the PositionWe are seeking a Senior Quality Assurance Manager to lead our quality assurance efforts and ensure the high standard of our operations and services. The ideal candidate will have solid experience in quality control, excellent analytical skills, and a results-driven approach.Key ResponsibilitiesQuality Assurance OversightInspect procedures...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Title: Content Operations Manager - International ExpansionAbout Amazon Support Services Costa Rica Srl:Amazon is a technology company at its core, and we're passionate about innovation. Our DigiFlex Operations team works with partners to ingest content using both partner-facing and internal technologies, ensuring every search, discovery, and playback...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About UsAmazon Support Services Costa Rica Srl is a company where creators and makers of all kinds can build their future.We bring together the world's best creators with the most passionate communities in a way that no other entertainment brand can.We offer a multi-dimensional experience that allows subscribers to fully immerse themselves in their fandom:...

  • Operations Manager

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Drive Business Growth as an Operations Manager at Amazon Support Services Costa Rica SrlAbout the Role:We are seeking a highly skilled Operations Manager to lead our content strategy team in Chennai and Costa Rica. As a seasoned team leader, you will be responsible for driving strategy and execution for content coverage, quality, and international...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job Summary: We are seeking an experienced Operations Manager to lead our Digital Supply Chain team at Amazon Support Services Costa Rica Srl - B20. As a key member of our organization, you will be responsible for managing a team of 50-100 members and overseeing the publishing, quality, and data labeling processes for our digital media content.Main...


  • San José, San José, Costa Rica Jll A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Quality Assurance Manager to join our team in Escazu. This is an exciting opportunity for a seasoned professional to lead our quality and compliance program and ensure that we maintain the highest standards of quality.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Join a dynamic team as a Content Quality Specialist for Amazon Prime Video. This role is ideal for individuals with 1+ years of experience in an English contact center environment, proficient in MS Office Excel package, and possessing strong analytical and logical skills.This position involves performing various tasks related to content quality for the video...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About UsAmazon Support Services Costa Rica Srl is a leading provider of entertainment content to customers around the world. We are committed to delivering high-quality experiences that exceed customer expectations.Job DescriptionWe are seeking an experienced Quality Assurance Specialist to join our team in Costa Rica. As a Quality Assurance Specialist, you...


  • San José, San José, Costa Rica Modus Create A tiempo completo

    About Modus CreateWe are a fast-growing, remote-first company that values innovation and collaboration. Our team is passionate about delivering high-quality products and services to our clients.Job Summary:We are seeking an experienced Senior Quality Assurance Manager to join our engineering team. As a key member of our team, you will be responsible for...


  • San José, San José, Costa Rica Iceberg Health Injury A tiempo completo

    Job Title: Senior Quality Assurance DirectorIceberg Health Injury is seeking a highly skilled Senior Quality Assurance Director to lead our quality control initiatives and ensure compliance with regulatory requirements.Estimated Salary: $85,000 - $110,000 per yearAbout the RoleThe Senior Quality Assurance Director will be responsible for developing and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Are you a seasoned professional looking for a new challenge? We are seeking an experienced Content Operations Manager to join our team at Amazon Support Services Costa Rica Srl - B20. This is a unique opportunity to work on a high-profile project, shaping the future of entertainment and media.We are looking for a highly motivated and organized individual to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    OverviewWe are seeking a skilled Senior Quality Assurance Engineer to join our team at Amazon Support Services Costa Rica Srl.About the RoleThe successful candidate will have 2+ years of quality assurance engineering experience, with expertise in automation testing and manual testing.Key ResponsibilitiesThe Senior Quality Assurance Engineer will be...


  • San José, San José, Costa Rica Encora A tiempo completo

    We are seeking a highly skilled Quality Assurance Manager to join our team at Encora.The successful candidate will be responsible for leading our quality assurance efforts and ensuring that our software products meet the highest standards of quality.The role involves collaborating with cross-functional teams, including software design, development, and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryA highly organized and technically savvy Content Quality Operations Manager is sought to join our team at Amazon Support Services Costa Rica Srl. As a key member of the Compliance, Trust and Safety team, you will be responsible for working with a global team to ensure that Prime Video remains a place for viewers and creators around the world to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Role Overview**Amazon Support Services Costa Rica Srl seeks a skilled Content Quality Assurance Specialist to join our team in San Jose. This role is responsible for ensuring the highest quality of content on our video catalog.**Estimated Salary:** $55,000 - $65,000 per year, based on experience and location.**Key Responsibilities:**Perform quality checks...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    **IT Transformation Lead Role**Boston Consulting Group is seeking a skilled IT Strategy and Operations Senior Manager to drive the delivery of benefits from our Technology strategy & transformation. The ideal candidate will be responsible for ensuring the delivery of benefits, providing transparency for senior leadership, and supporting the organization of...


  • San José, San José, Costa Rica Emerson A tiempo completo

    We are seeking a highly skilled Quality and Safety Manager to join our team at Emerson. As a key member of our organization, you will be responsible for ensuring compliance with quality assurance and safety processes.**Key Responsibilities:**Quality Assurance: Assist in company ISO activities, including quality management certification and surveillance...


  • San José, San José, Costa Rica Modus Create A tiempo completo

    Job SummaryWe are seeking a Senior Quality Assurance Strategist to join our team at Modus Create. In this role, you will be responsible for developing and implementing a quality assurance strategy that aligns with our company goals and objectives.About the RoleThe successful candidate will have experience in quality assurance and process improvement, with a...


  • San José, San José, Costa Rica Iceberg Health Injury A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Iceberg Health Injury. In this role, you will be responsible for developing and implementing quality control procedures to ensure adherence to clinic standards and regulatory requirements.Responsibilities:Conduct regular audits of clinic operations, including...