Merchant Relationship Manager
hace 7 días
**Company Overview**
At International People Solutions, we pride ourselves on providing exceptional support to our merchants. As a Payment Support Specialist, you will play a vital role in ensuring their compliance with regulations and resolving issues promptly.
Job Description
You will be responsible for monitoring chargeback statistics, collaborating with PSPs and service providers, and escalating issues when necessary. Your strong problem-solving skills, attention to detail, and proactive approach will enable you to deliver exceptional customer service.
Responsibilities
- Provide first-class support to select merchants, addressing inquiries and resolving issues efficiently.
- Collaborate with PSPs to set up approved merchants, troubleshoot problems, and escalate issues when necessary.
- Coordinate with the NMI payment gateway to assist in setting up approved merchants, handling merchant issues, and escalating matters to NMI Support as needed.
- Collaborate with chargeback alert providers and other service providers to facilitate merchant enrolment, provide merchant account information, resolve issues, and escalate concerns when required.
- Monitor and ensure merchant due diligence and compliance with regulatory requirements.
- Track and record chargeback statistics, proactively alerting the team and merchants when nearing thresholds or detecting patterns of chargebacks or fraud.
- Provide technical integration support to merchants during the onboarding process.
- Contribute to the development and implementation of new and effective monitoring and compliance solutions.
- Meet with company executives, merchants, and attend industry events.
Requirements
- Previous experience in a customer-facing or account management role within the payments industry or a related field.
- Strong problem-solving skills and ability to handle customer inquiries and issues with tact and professionalism.
- Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
- Detail-oriented mindset with a focus on accuracy and thoroughness in maintaining records and monitoring compliance.
- Ability to collaborate effectively with cross-functional teams and external service providers.
- Familiarity with payment processing systems and procedures is highly desirable.
- Proactive and self-motivated, with the ability to work independently and prioritize tasks effectively.
- Willingness to travel as required to meet with company executives, merchants, and attend industry events.
Benefits
A competitive salary and benefits package, along with ample opportunities for professional growth and development.
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