Client Support Professional

hace 2 meses


San Francisco, Heredia, Costa Rica Qualfon A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide product and service information to customers, addressing their needs and concerns.
  • Utilize problem-solving skills to resolve complex customer issues, ensuring a positive outcome.
  • Adhere to internal compliance policies and guidelines, maintaining the highest level of customer service.
  • Document customer interactions and issues for future reference.
  • Collaborate with team members to ensure seamless customer service delivery.
Requirements
  • Advanced English language skills, with a strong verbal and written proficiency.
  • Excellent customer service skills, with the ability to handle complex customer issues.
  • Strong conflict resolution skills, with a focus on finding mutually beneficial solutions.
  • Attention to detail, with a focus on accuracy and quality.
  • Effective communication and interpersonal skills, with the ability to work with diverse teams.
  • Proficiency in Microsoft Office, with a strong understanding of software applications.
Work Environment

As a remote worker, you will be required to have a dedicated workspace with a reliable internet connection, a desktop or laptop computer, and a USB headset with noise-canceling microphone. You will also be required to have a stable internet connection with a minimum upload speed of 3Mbps and a download speed of 10Mbps.

Benefits
  • Competitive wages and bonus structure.
  • Medical, dental, and vision benefits for full-time employees.
  • Opportunities for career growth and professional development.
  • Access to online learning platforms and training resources.
  • Referral bonus program.


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