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Client Support Specialist
hace 2 meses
Experian is a leading global information services company, providing data and analytical tools to clients in over 65 countries worldwide. We help organizations manage credit risk, prevent fraud, and automate decision-making. As a Client Support Specialist, you will play a critical role in supporting client success and sales activities for Experian's Preferred clients.
Key Responsibilities- Maintain knowledge of client environments and processes to identify opportunities for improving Experian products and services.
- Coordinate communication with clients to implement product or service changes regarding security, membership, and legal.
- Assess client relationship health and engagement, identifying areas for improvement to increase customer satisfaction.
- Develop and maintain strong relationships with clients, prospects, and internal stakeholders.
- Identify and pursue sales and service opportunities for potential clients within assigned production centers or specific accounts.
- Provide product training to users to ensure effective client use of Experian services.
- Communicate client technical support or account maintenance needs and requests to team members.
- Bachelor's degree or equivalent experience.
- Knowledge of data and data quality marketplace.
- Willingness to volunteer for activities as a member of a teamed account selling approach.
- Working knowledge of CRM system.
- Ability to travel.
This is a permanent home-based role in Costa Rica. No relocation available.
Our benefits include medical, life, and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age.
