Customer Service Representative

hace 1 mes


San José, San José, Costa Rica Sitel A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Representative to join our team in San Pedro. In this role, you will provide exceptional customer service, ensuring high-quality and accurate resolutions to customer inquiries.

Key Responsibilities
  • Identify problems and offer effective solutions to customers using various communication channels.
  • Stay up-to-date with current procedures to provide accurate information.
  • Document customer requests and interactions using database tools for efficient tracking.
  • Meet performance targets, including customer satisfaction, productivity, and quality standards.
  • Follow up on customer issues until resolved, addressing requests, payments, transactions, and other concerns.
Requirements
  • Fluent verbal and written English (High Proficiency level).
  • Able to work in the San Pedro Building.
  • High School Diploma required.
  • Soft sales skills and basic mathematical skills preferred.
Benefits

We offer a competitive salary of $45,000 per year, medical services, educational reimbursement, cafeteria and transportation benefits, and more. As a Sitel employee, you will have access to cutting-edge technology and training programs to help you succeed in your career.



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