Service Project Manager for Sustainable Services Development

hace 1 día


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Company Overview

Hewlett Packard is a leader in accelerating services, with a dedicated business unit. Our organization, Managed Delivery Services, is the powerhouse behind these services. We work closely with the Business Unit to design and deliver services that meet our customers' needs.

Our Team's Role

Our team, PC Services Delivery Capability, plays a key role in developing and optimizing service delivery. We are responsible for creating innovative solutions that reduce carbon footprint and cost while meeting customer demands.

Responsibilities

The Service Delivery Project Manager will be responsible for:

  • Developing HP's refurbishing capabilities to propose new services to customers.
  • Proposing circular economy solutions with "like new" PCs and Printers to large companies.
  • Helping enterprises collect PCs from leaving employees, restore, and redeploy them.
  • Offering ways to restore 4-year-old PCs to extend their life, reduce carbon footprint, and cost.
  • Leading the development of service concepts, blueprints, customer journeys, and other service design artefacts.
  • Identifying, designing, implementing, and improving ITIL-based delivery processes.
  • Frequently contributing to the development of new ideas and methods.

Education and Experience Required

The ideal candidate should have:

  • Engineering or Master's degree.
  • ITIL certification.
  • Experience in IT workplace services, including fleet management, hardware, software, break-fix/maintenance.
  • Experience in service design, service management, or service operations, service optimization.
  • Ability to elevate data for decision-making.
  • Project management experience, preferably with PMP certification.
  • Cross-functional and multi-country working experience.

Personal Skills and Qualities

The successful candidate should possess:

  • Excellent presentation, verbal, and written communication skills.
  • Strategic thinking.
  • Ability to influence organizational plans with technical and business inputs.
  • Building relationships, conflict management, and capacity to influence across organizations.
  • Achievement drive, optimism, and growth mindset.
  • Experience in running online and offline workshops.
  • Fluency in English and Spanish.


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