Global HR Shared Services Director
hace 1 día
Boston Consulting Group is a leading management consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Our global network of experts helps clients achieve sustainable growth, improve performance, and create lasting impact.
Job DescriptionWe are seeking an experienced Global HR Shared Services Manager to join our team. As part of our HR Shared Services' team, you will be responsible for leading and managing all HR operational processes related to the employee lifecycle, ensuring compliance with regional regulations and organizational policies. Your strategic direction will drive the team's productivity and efficiency, while maintaining high-quality service delivery.
Key Responsibilities- Lead and manage all HR operational processes across various employment lifecycles, ensuring alignment with regional compliances and organizational policies.
- Develop and maintain service level KPIs and SLAs, driving continuous improvement and process optimization.
- Oversee work allocation, focusing on team productivity and delivering high efficiencies, with effective performance metrics measurement.
- Administer and maintain data integrity, ensuring 100% accuracy in WD-related datapoints.
- Effectively manage queries escalated, adhering to organizational guidelines and timelines.
- Drive harmonization of HR processes across business units, identifying opportunities for optimization.
- Participate and lead in internal and external audits as required.
- Evolve the HR shared services function, developing a future-focused strategy.
- Deliver service improvement activities through process improvement methodologies and innovative thinking.
- Minimum 6-8 years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders.
- Experience in managing and leading teams in an HR shared service environment, providing a wide range of services across the full employee lifecycle.
- Track record of reliable and valuable delivery and continuous improvement in a shared service environment.
- Knowledge and understanding of HR compliance, Administration, HR Generalist activities, and Management Information (MI) reporting.
- Exceptional interpersonal skills, sound judgment, and ability to juggle many competing priorities simultaneously.
- Ability to influence leaders and build relationships across the organization.
- Project Management experience to deliver operational excellence.
- Comfortable working in detail and understanding the big picture, considering ramifications of decisions on various constituencies.
- Strong Excel and PowerPoint skills, ideally Slack, Trello, and Egnyte, with experience in HR Management systems like Workday and Case Management ServiceNow.
You are a seasoned leader with a proven track record of delivering results in a fast-paced, dynamic environment. You possess exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels. You are a strategic thinker, with a focus on process improvement and innovation. You thrive in a collaborative environment, with a passion for building strong relationships and driving business outcomes.
BenefitsBoston Consulting Group offers a competitive compensation package, including benefits such as health insurance, retirement savings plan, and paid time off. We also offer opportunities for professional development and growth, with a commitment to diversity, equity, and inclusion.
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