HR Operations Senior Partner

hace 22 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi is seeking a highly skilled HR Operations Senior Partner to join our team. This role will be based in the company location and will report to the Senior Manager, HR Operations.

The estimated salary for this position is $$120,000 - $180,000 per annum, depending on experience.

About the Role:

This is an intermediate level position responsible for delivering day-to-day HR support in coordination with the Human Resources team at Citi.

The overall objective of this role is to provide a broad range of HR services to client groups within the organization.

Key Responsibilities:

  • Deliver HR Services: The successful candidate will be responsible for delivering HR services and building capabilities to drive organizational performance through individuals and managers.
  • Process Improvement: The candidate will possess the mindset to increase process effectiveness and efficiency by implementing automation and efficiency opportunities in the process based on feedback from key partners.
  • Escalation Management: The successful candidate will manage process delivery escalations and partner with Regional Operational Services and Global Processes Leads to coordinate root cause analysis and remediation plans for resolutions.
  • Executive Support/Case Management: The candidate will maintain regular touchpoints with HR partners and relevant stakeholders to ensure effective delivery and execution of processes.
  • Legacy HRSS Pillar Process Review: The successful candidate will perform Legacy HRSS pillar process review, improvement, investigation, and resolution by providing expert problem management support to difficult or complex issues.

Requirements:

  • 4-8 years of experience in client and issue management;
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate;
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements;
  • Self-motivation and independence of judgement.

Benefits:

  • Paid time off;
  • Health insurance;
  • Retirement plan;
  • Professional development opportunities.


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