Software Technical Support Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Ibm Careers A tiempo completo

Unlock Your Potential as a Technical Support Engineer at IBM Software

We're seeking talented professionals to join our team as Technical Support Engineers at IBM Software Support Organization. As a key member of our organization, you'll have the opportunity to make a meaningful impact by providing top-notch software support to our customers.

Key Responsibilities:

  • Respond promptly to cases and collaborate with a global team of experts to deliver effective solutions
  • Work closely with Engineering and Operations teams to resolve complex issues, ensuring seamless escalation processes
  • Develop and maintain strong, long-term relationships with customers, understanding their needs and concerns
  • Collaborate with Solution Architects, Product Management, and Engineering teams to improve solutions and drive innovation
  • Conduct diagnostics and performance optimization, analyze incidents and recommend solutions, transfer product knowledge to customers

What You'll Gain:

  • Enhance your technical skills through ongoing training and development programs
  • Share best practices with colleagues and contribute to knowledge sharing initiatives
  • Contribute to the evolution of our software solutions by providing customer insights and feedback

About IBM Software

At IBM Software, we're committed to delivering exceptional software solutions that meet the evolving needs of our customers. As a Technical Support Engineer, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.



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