Adoption Technology Specialist

hace 3 semanas


San José, San José, Costa Rica Fragomen A tiempo completo

About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking a dynamic and experienced Technology Adoption Specialist to join our team.

Key Responsibilities:

  • Participate in the planning and execution of change management strategies to drive adoption of new technologies or processes.
  • Develop comprehensive strategies to overcome adoption barriers, including effective communication plans to enhance awareness.
  • Coordinate technology adoption projects from initiation to completion, establishing clear project goals, timelines, and deliverables.
  • Collaborate with key stakeholders, including technology teams, Partners, and legal team members, to understand needs and concerns.
  • Design and deliver online, interactive educational programs tailored for both legal teams and clients, ensuring they gain the knowledge and skills necessary to effectively utilize the new technology or process.
  • Establish key performance indicators (KPIs) to measure the success of adoption efforts and regularly evaluate progress, recommending data-driven optimizations.

Requirements:

  • Bachelor's degree or equivalent experience.
  • A minimum 2+ years of business immigration case work background; non-U.S. immigration experience is a plus.
  • Global immigration experience is preferred.
  • Proven experience in designing and delivering training programs, preferably in an IT or technology-related field.
  • Ability to comprehend and utilize advanced technological tools and solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively convey complex technical concepts to non-technical audiences.

Benefits: At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits, including paid days off, insurance, and other financial benefits.



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