Tours & Experiences Operations Manager

hace 4 días


San José, San José, Costa Rica Tui A tiempo completo

At TUI Musement, we are seeking a seasoned professional to fill the role of Tours & Experiences Operations Manager. This exciting opportunity will be based in Costa Rica and offers a unique blend of business acumen and operational expertise.

The ideal candidate will have extensive experience in managing complex tourism operations, with a strong focus on quality, efficiency, and customer satisfaction. They will possess excellent communication and negotiation skills, with the ability to build and maintain strong relationships with key stakeholders, including Specialist Business clients, Operational Teams, Commercial, Finance, and Product Teams.

Key Responsibilities:

  • Coordinate and manage all aspects of tours and experiences, from proposal development to post-operations analysis
  • Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded
  • Collaborate with cross-functional teams to drive business growth, improve operational efficiency, and enhance customer experience
  • Negotiate with suppliers to optimize agreements and improve profitability
  • Design and deliver fam trips, providing personalized services to clients

Required Skills and Qualifications:

  • Minimum 3 years of experience in tourism operations, preferably in a senior management role
  • Strong knowledge of Specialist Business area, including groups, roundtrips, fly & drive
  • Excellent quotation and cost management skills
  • Proficiency in Microsoft Office 365
  • Fluency in Spanish and English, both written and verbal

Benefits:

  • Competitive salary: $60,000 - $80,000 per annum
  • Career progression opportunities in over 50 countries worldwide
  • Professional development support, including language lessons and access to free learning platforms
  • A dynamic and inclusive work environment that values diversity and creativity

TUI Musement is a leading Tours & Activities business, combining digital innovation with local service delivery to offer excursions, activities, tickets, and transfers in over 50 countries worldwide. We strive to create unforgettable experiences for our customers while fostering a culture of innovation, collaboration, and excellence.



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