Digital Transformation Strategist
hace 1 día
Estimated Salary: $85,000 - $110,000 per year.
About Tcs Expeditions:Tcs Expeditions has been pioneering unique travel experiences for over 30 years. With a portfolio of over 300 expeditions to more than 200 destinations, our all-inclusive journeys offer unparalleled and meaningful experiences around the globe. We operate luxury jet tours under our own brand as well as for strategic partners, including Four Seasons, and provide custom, bespoke travel experiences.
We've earned multiple-year accolades in the Travel + Leisure World's Best Awards, AFAR travelers' Choice Awards, Conde Nast Traveller Readers' Choice Awards, and Departures Legend Awards.
The Opportunity:We're embarking on a digital transformation at Tcs Expeditions, leveraging innovative technology to enhance customer experiences and streamline operations. As a Senior Digital Project Manager, you'll support the vision and implementation of data-driven initiatives that optimize our jet and custom travel operations. This encompasses post-booking, pre-departure, and on-trip experience tools across all business units and brands.
You'll collaborate closely with cross-functional teams to deliver outstanding digital services that exceed customer expectations. Your contributions will shape the future of travel and drive forward our digital journey.
Your Role:- Own the Data and Digitization journey, working with key stakeholders across the business.
- Act as the first point of contact between expedition staff and vendors for on-trip logistics and issues.
- Deliver data-driven targets and measure performance to drive continuous improvement.
- Manage tech investment alongside the tech team and digital operational budget.
- Partner with tech delivery teams to ensure successful deployments of new features.
- Support organizational change by implementing new releases and tools across teams.
- Identify and drive key areas of opportunity by managing a backlog of feature requests.
- Support all brands and business areas, working with account managers and business leaders to deliver across our portfolio of trips.
- Demonstrated ability to effectively manage conflicting priorities gracefully and with limited supervision.
- Taking ownership of the data journey and having a consultative approach with other areas of improvement.
- Experience using Lean Six Sigma methodologies is an asset.
- Driver of new technology and comfortable in working on tailored tools and platforms.
- Strong project management skills, including planning, prioritization, and training.
We believe people are happier and perform best when they are able to be their true self. Our diverse, equitable, and inclusive environment fosters growth and success. We're committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
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