Senior Operations Manager

hace 5 días


San José, San José, Costa Rica Safeguard Global A tiempo completo

The Safeguard Global GEO Team Leader plays a vital role in ensuring exceptional employee and client experiences.

This exciting leadership position is responsible for supervising, guiding, and motivating a team to deliver outstanding customer service. The successful candidate will oversee the day-to-day operations of the team, setting clear goals and measuring key performance indicators.

**Key Responsibilities:**

• Develop and implement strategies to improve team performance
• Conduct regular performance evaluations and provide constructive feedback
• Foster open communication among team members and stakeholders
• Monitor team performance and report on metrics
• Identify training needs and provide coaching and development opportunities
• Manage conflicts and resolve issues efficiently
• Plan and organize team-building activities to promote collaboration and motivation
• Set quarterly objectives aligned with department goals and monitor progress
• Support the GEO Manager in recruiting, training, and managing new team members
• Hold regular team meetings to review successes and challenges
• Address client escalations and manage expectations

**Key Skills Required:**

• At least 2 years of experience as a Team Leader
• Excellent customer service skills
• In-depth knowledge of performance metrics and analysis
• Strong problem-solving and critical thinking skills
• Ability to work well under pressure and prioritize tasks effectively
• Outstanding interpersonal and communication skills
• Strong analytical and organizational skills
• KPI-driven and result-oriented
• Strong problem-solving skills

**Salary:** $13000000 - $14400000 per year



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