Cloud Support Specialist

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services (AWS) in Costa Rica. As a Technical Account Manager, you will be responsible for providing exceptional support to our Enterprise customers, helping them to achieve the best value and service from AWS.

Key Responsibilities
  • Provide technical guidance and support to resolve inquiries from Enterprise customers regarding AWS services and cloud operations.
  • Conduct analysis and present periodic reviews of operational performance to customers, identifying areas for improvement and providing recommendations for optimization.
  • Ensure AWS environments remain operationally healthy, reducing cost and complexity while maintaining high levels of performance and reliability.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges, and providing strategic technical direction to help them achieve their goals.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
About the Team

The AWS Global Support team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. We believe that world-class support is critical to customer success, and we partner with a global list of customers building mission-critical applications on top of AWS services.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses. Our diverse team values diverse experiences, and we encourage candidates from all backgrounds to apply.

What We Offer
  • A dynamic and inclusive work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a global team of experts in cloud computing and support.
  • The opportunity to make a real impact on the success of our customers.
Requirements
  • 2+ years of hands-on experience with operational parameters and troubleshooting for one of the following: Infrastructure/Systems Administration/Networking/DevOps/Compute/Storage/Database/Big Data and Analytics/Application-level services/Serverless/Applications Development in a distributed systems environment.
  • Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience or 4+ years.
  • Able to communicate effectively in English, within technical and business settings.
  • Portuguese language proficiency (written and spoken).
Preferred Qualifications
  • Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture.
  • External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
  • Experience in a 24x7 operational services or support environment.
  • Experience with AWS services and/or other offerings.

  • Cloud Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Job Title: Cloud Support SpecialistWe're seeking a highly skilled Cloud Support Specialist to join our team at Tek Experts. As a key member of our Azure Platform Technical Support team, you will be responsible for providing exceptional customer support and resolving complex technical issues related to cloud infrastructure.Responsibilities:Communicate with...

  • Cloud Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job Title: Cloud Support SpecialistJob Summary:We are seeking a highly skilled Cloud Support Specialist to join our Azure production support team. As a key member of our team, you will be responsible for providing 24X7 support for our client-facing application and supporting the production infrastructure related issues.Key Responsibilities:* Provide timely...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **Empowering Customer Success**At Cloud Software Group, we're committed to delivering exceptional customer experiences that drive business success. As a Technical Support Specialist, you'll play a critical role in helping our customers overcome technical challenges and achieve their goals.**Key Responsibilities:**Provide timely and effective technical...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Role OverviewAs a Technical Support Engineer - Cloud Solutions, you will be responsible for providing expert-level technical support to customers in a fast-paced environment. Your primary goal will be to resolve complex technical issues related to our cloud-based products, ensuring a world-class customer experience.Your Key ResponsibilitiesProvide technical...


  • San José, San José, Costa Rica Netskope A tiempo completo

    About NetskopeWe are a leading cloud security company that protects data wherever it goes. Our mission is to redefine cloud, network, and data security. We strive to create a culture of openness, honesty, and transparency, where employees can thrive and grow.About the PositionWe are seeking a Cloud Security Support Specialist to join our team. As a primary...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we are seeking a highly skilled Technical Support Specialist to join our Customer Service & Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex customer technical issues related to cloud security and networking.Key Responsibilities:Investigate and resolve complex customer technical...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Key ResponsibilitiesAs a Cloud Technical Specialist, you will be responsible for providing technical guidance and support to Enterprise customers regarding AWS services.Core Responsibilities:Provide technical expertise to resolve inquiries and issues from Enterprise customers.Analyze and present operational performance reviews to customers.Review service...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    **Job Summary**:Crg Solutions is seeking a highly skilled Cloud Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for providing expert-level support and maintenance for our Windows desktop and server environments, including MacOS.**Key Responsibilities**:• Support our LAN/WAN networks, firewalls,...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our Microsoft team. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong background in technical support.Key ResponsibilitiesAs a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical...


  • San José, San José, Costa Rica Netskope A tiempo completo

    About NetskopeNetskope is a leading cloud security company that provides innovative solutions to protect data in the cloud. Our mission is to redefine cloud, network, and data security, and we're looking for a skilled professional to join our team as a Cloud Security Escalation Specialist.About the PositionAs a Cloud Security Escalation Specialist, you will...


  • San José, San José, Costa Rica Sysdig A tiempo completo

    We're seeking a seasoned Cloud Security Specialist to ensure our customers are maximizing their investments in cloud-native architectures. This role involves working with Sysdig technology to secure and manage containers and microservices at scale.**Key Responsibilities:**Deliver exceptional customer onboarding experiences and work closely with customers to...


  • San José, San José, Costa Rica Precision Medicine Group A tiempo completo

    Job OverviewWe are seeking a skilled Cloud Infrastructure Specialist to join our team at Precision Medicine Group. The ideal candidate will have strong hands-on experience supporting Azure and M365 services.Key ResponsibilitiesProvide day-to-day support and management of Azure cloud services and IaaS/PaaS environments.Support and manage Microsoft 365 apps,...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    Role Overview:Deliver Exceptional Customer SupportThis role will answer first-level incoming customer support requests in a fast-paced environment, providing best practices and instruction on the use and application of features. Key responsibilities include troubleshooting, problem-solving, and de-escalating customer issues. You will work closely with...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Job DescriptionAt Tek Experts, we're seeking a highly skilled Tech Support Engineer to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll work closely with our clients to deliver exceptional technical support and expertise on the Azure cloud infrastructure.Key Responsibilities:Provide world-class technical support to...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    Role Overview:We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide timely and effective technical support to customers via phone, email, and chat.Resolve customer...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our Azure Platform Technical Support team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**• Provide technical guidance across teams by...


  • San José, San José, Costa Rica Tech Mahindra A tiempo completo

    Azure DevOps Support SpecialistThis role operates under the supervision of the Global Team and involves regular interactions with customers, Technical support agents, and other stakeholders.Key Responsibilities:Provide technical support for Azure DevOps and related technologies.Collaborate with cross-functional teams to resolve customer issues.Develop and...


  • San José, San José, Costa Rica Oracle A tiempo completo

    Job SummaryAs a member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our global customer base. Your primary focus will be on resolving technical customer inquiries via phone and electronic means, while serving as an advocate for customer needs.Key Responsibilities:Provide...


  • San José, San José, Costa Rica Oracle A tiempo completo

    Job SummaryAs a member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our global customer base. Your primary focus will be on resolving technical customer inquiries via phone and electronic means, while serving as an advocate for customer needs.Key Responsibilities:Provide...

  • Sales Support Specialist

    hace 1 semana


    San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're looking for a skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you'll play a critical role in delivering world-class management of client requests and critical escalations. Your primary responsibility will be to quickly solve issues that affect business, earning our customers' and partners' trust to...