Cloud Support Specialist
hace 2 meses
We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services (AWS) in Costa Rica. As a Technical Account Manager, you will be responsible for providing exceptional support to our Enterprise customers, helping them to achieve the best value and service from AWS.
Key Responsibilities- Provide technical guidance and support to resolve inquiries from Enterprise customers regarding AWS services and cloud operations.
- Conduct analysis and present periodic reviews of operational performance to customers, identifying areas for improvement and providing recommendations for optimization.
- Ensure AWS environments remain operationally healthy, reducing cost and complexity while maintaining high levels of performance and reliability.
- Foster trusting relationships with customers, understanding their business needs and technical challenges, and providing strategic technical direction to help them achieve their goals.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
The AWS Global Support team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. We believe that world-class support is critical to customer success, and we partner with a global list of customers building mission-critical applications on top of AWS services.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses. Our diverse team values diverse experiences, and we encourage candidates from all backgrounds to apply.
What We Offer- A dynamic and inclusive work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a global team of experts in cloud computing and support.
- The opportunity to make a real impact on the success of our customers.
- 2+ years of hands-on experience with operational parameters and troubleshooting for one of the following: Infrastructure/Systems Administration/Networking/DevOps/Compute/Storage/Database/Big Data and Analytics/Application-level services/Serverless/Applications Development in a distributed systems environment.
- Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience or 4+ years.
- Able to communicate effectively in English, within technical and business settings.
- Portuguese language proficiency (written and spoken).
- Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture.
- External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other offerings.
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