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Customer Service Director
hace 7 días
Createch empowers its employees to make an impact and drive change. As our Service Center Head, you will be part of a dynamic team that delivers innovation based on evidence.
Your primary responsibilities will include managing the overall operations of our service center, including customer service, surgical planning, and dental CAD design services. You will develop and implement strategies to improve service delivery, enhance efficiency, and meet or exceed customer expectations.
You will monitor service center performance metrics, such as response time, service levels, and customer feedback, and implement corrective actions as needed. Ensuring compliance with company policies, procedures, and industry regulations is crucial to maintaining a high standard of quality and safety.
Developing and maintaining strong relationships with key customers and stakeholders is essential. You will address their concerns and resolve issues in a timely manner while building and developing a high-performing team of service center personnel.
The ideal candidate will have a Bachelor's degree in Business Administration, Management, or a related field and proven experience in service center management or a similar leadership role. Strong customer service orientation, excellent communication and interpersonal skills, and demonstrated leadership abilities are essential.
